IT Systems & Support Specialist

Become part of a team that pushes boundaries and redefines standards in the world of online services! Our mission is clear: we want to make our clients' lives easier in an increasingly dynamic and ever-changing digital world, and make their businesses more successful. We are expanding our position in the industry by offering comprehensive, multilingual solutions in data and content management, customer service, online marketing, and IT. 

We believe in the power of collaboration - it makes us agile, fast, and strong. Together we develop innovative ideas and efficient work processes that give our clients a competitive edge in the fast-paced world of online commerce. 

We believe in the power of the team - as a well-coordinated team, we develop new ideas and optimise work processes so that every member can contribute their full energy and creativity. A team that grows together, wins together. 

If you feel this is an environment where you can thrive and make your mark, we look forward to meeting you. Apply now! 

Your Responsibilities  

Employee IT support 

• You coordinate IT onboarding and offboarding processes for employees, including equipment preparation and handling. 
• You manage our IT inventory and availability of essential hardware (laptops, monitors, peripherals). 
• You provide responsive L1 support to global staff 
• You collaborate with external IT partners to procure or repair hardware. 
• You handle license management for the tools and applications used by CIIB employees. 
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System Support 

• You ensure that IT tools and our IT ecosystem function in accordance with the business plan 
• You are admin of our MS 365 package 
• Provide operational support for Microsoft 365 services and endpoint management 
• You proactively identify potential technical or process-related issues and resolve them before they escalate. 
• Support SharePoint Online environments, including site configuration, user access issues, management of sensitivity labels. 
• You maintain and update documentation on IT setups, workflows, and best practices. 
• You are responsible for internal system security support and documentation.

Internal software support 

• You support maintenance of our internal software tool 
• You support both internal and external users in their work processes 
• You participate in testing new features and provide feedback 
• You support the process of further tool development initiatives 
• You actively participate in pilot projects.

Desired Skills and Experience   

• Proven IT experience: Background in IT support, system administration, or a comparable role. 
  Microsoft 365 expertise: Proficiency with the Microsoft 365 Admin Center (user creation, license management, security settings) as well as Teams and Outlook. 
• Hardware and troubleshooting skills: Experience setting up and troubleshooting laptops, monitors, peripherals, and operating systems. 
• External partner coordination: Ability to collaborate with external IT service providers for repairs, setup, and specialized technical support. 
• Asset management: Competence in documenting and tracking IT equipment 
• Problem solving: You are proactive and independent in identifying and solving challenges and problems within the company 
• Open and innovative thinking: You are brave to explore and bring new ideas, test solutions and contribute to the evolution of our system and our software. 
• Effective communication: Effective interpersonal skills for engaging with both technical and non-technical stakeholders; strong attention to detail. 
• Language skills: Serbian and English language proficiency is required. German will be considered as a plus. 
• AI skills: Foundational or advanced knowledge of AI/ML tools (e.g. generative AI, machine learning) and the ability to apply these technologies to solve business problems. 

What We Offer 

• A say in the matter - Your role is not just a job; it is the opportunity to shape the company. Your vision becomes reality. 
• Learn from the best - You will have the opportunity to work with and for our clients, gain insights into their successful online shops, and expand your e-commerce knowledge. 
• Flexible working hours - Start your workday wherever you feel most comfortable. Our "Remote First" policy lets you enjoy the flexibility and convenience of a remote workplace. Working from home means not only flexibility but also a healthy work-life balance. 
• Team spirit - Enjoy a working atmosphere without boundaries - from shared activities in the office to those outside of it. 
• More time for yourself - You have earned a break and some rest. That is why we offer 25 days of paid leave per year for permanent employees. 
• Health first - Your health is our top priority. We offer private health insurance to give you security and peace of mind.