Junior Customer Success & Product Operations Manager

(Full-Time)

 Office/On-site with clients when needed/Hybrid — Remote

We’re Travelcollab, a fast-growing SaaS platform helping travel agencies digitalize their operations, bookings, and day-to-day work. We’re looking for a Junior Customer Success & Product Operations Manager — someone proactive, human-focused, and eager to learn, who wants to grow into a key role in
our team.

This isn’t a boring support desk job. This role is about helping people succeed, understanding their needs,
and shaping how Travelcollab grows.

Your Mission

Help Travelcollab users get value, stay engaged, and love the product — while helping us improve it from
real-world insights.

Customer Success

• Help new agencies successfully start using Travelcollab
• Support users when they get stuck (friendly, human, helpful)
• Build trust and long-term relationships
• Understand pain points and help solve them
• Actively prevent churn and ensure real value, not just logins
• Reference: sWZp7eOltHmrHk2RHC7LHBa_6t_Ha_PY8tTmIwdSlD2hsbHfkHIVr8olb3Is9heT

Product Operations

• Collect and structure user feedback
• Help prioritize product improvements
• Test new features
• Bridge user needs to product decisions
• Suggest UX and workflow improvements

Enablement & Learning

• Create guides, tutorials, FAQs
• Support onboarding materials
• Share product improvement ideas

Success in This Role Means

• Clients feel supported and confident
• More users actively adopt Travelcollab
• Better product insights
• Strong client relationships
• You grow fast professionally

You’re a Great Fit If You

• Enjoy helping people
• Are curious, proactive, organized
• Comfortable with digital tools
• Communicate clearly
• Take ownership

Bonus (Not Required)

• Travel / tourism experience
• Customer Success / Support experience
• English + regional languages

Why Join Travelcollab?

• Work directly with founder & product team
• Real impact
• Startup culture
• Hybrid work
• Growth opportunity

Travelcollab – Building the future of travel operations