Junior Customer Success & Product Operations Manager
Kruševac, Trg Kosovskih Junaka 6
23.01.2026.
- 2 izvršioca
- CV nije obavezan
- ugovor
- puno radno vreme
- 1. smena
- dostupno studentima
- Obaveštenje o pregledu prijave
(Full-Time)
Office/On-site with clients when needed/Hybrid — Remote
We’re Travelcollab, a fast-growing SaaS platform helping travel agencies digitalize their operations, bookings, and day-to-day work. We’re looking for a Junior Customer Success & Product Operations Manager — someone proactive, human-focused, and eager to learn, who wants to grow into a key role in
our team.
This isn’t a boring support desk job. This role is about helping people succeed, understanding their needs,
and shaping how Travelcollab grows.
Your Mission
Help Travelcollab users get value, stay engaged, and love the product — while helping us improve it from
real-world insights.
Customer Success
- Help new agencies successfully start using Travelcollab
- Support users when they get stuck (friendly, human, helpful)
- Build trust and long-term relationships
- Understand pain points and help solve them
- Actively prevent churn and ensure real value, not just logins
Product Operations
- Collect and structure user feedback
- Help prioritize product improvements
- Test new features
- Bridge user needs to product decisions
- Suggest UX and workflow improvements
Enablement & Learning
- Create guides, tutorials, FAQs
- Support onboarding materials
- Share product improvement ideas
Success in This Role Means
- Clients feel supported and confident
- More users actively adopt Travelcollab
- Better product insights
- Strong client relationships
- You grow fast professionally
You’re a Great Fit If You
- Enjoy helping people
- Are curious, proactive, organized
- Comfortable with digital tools
- Communicate clearly
- Take ownership
Bonus (Not Required)
- Travel / tourism experience
- Customer Success / Support experience
- English + regional languages
Why Join Travelcollab?
- Work directly with founder & product team
- Real impact
- Startup culture
- Hybrid work
- Growth opportunity
Travelcollab – Building the future of travel operations
Quince Tech and Travelcollab
Srbija, Kruševac, Vidovdanska 25/5
PIB: 110236412
Matični broj: 64749188