Location: Belgrade, Serbia (On-site)

Travel: Switzerland (2+ times per month)

Type: Full-time | Operations Management Role

About the Role

We are looking for a strong, execution-focused Logistics & Warehouse Operations Manager to oversee and manage the daily operations of our bonded warehouse in Switzerland.

This is not a local warehouse role and not a coordination-only position.

You will be based in our Belgrade office, while taking operational responsibility for the performance of our Swiss warehouse, including people management, inventory control, order fulfillment, and coordination with logistics and customs partners.

You are responsible for how the warehouse performs operationally.

If something is delayed — you take action.

If inventory does not match — you investigate and fix it.

If processes are inefficient — you improve them.

Your Mission

Your mission is to ensure that our Swiss bonded warehouse operates efficiently, accurately, and reliably, supporting B2C shipments across Europe.

You will focus on execution, process control, people management, and performance, while working remotely from Serbia and being regularly present on-site in Switzerland.

Customs clearance and legal compliance are handled in coordination with licensed external partners — your role is to ensure operational discipline and results.

Key Responsibilities

Warehouse & Operations Management

Operational oversight of the bonded warehouse in Switzerland
Daily control of:

Inventory accuracy
Picking, packing, and shipping processes
Returns and damaged goods handling
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Monitor and improve warehouse workflows and efficiency
Define, document, and enforce warehouse SOPs
Ensure fast and error-free B2C order fulfillment

People Management

Direct management of warehouse staff in Switzerland
Task allocation, performance monitoring, and accountability
On-site supervision and process control (minimum 2 visits per month)
Training and enforcement of operational standards

Bonded Warehouse & Compliance (Operational Side)

Ensure correct operational handling of:

Bonded inventory
Customs-controlled goods
Tobacco products

Work closely with:

Swiss customs brokers
Warehouse operators

Maintain accurate operational documentation and audit readiness

(Legal and customs procedures are handled by licensed partners.)

Logistics & Shipping Partners

Coordinate and manage relationships with:

Courier companies
Logistics and fulfillment partners

Participate in negotiations of pricing, SLAs, and service levels
Optimize shipping costs, delivery times, and service quality

Reporting & Coordination

Regular reporting to Head of Operations / CEO
KPI tracking and reporting:

Shipping speed
Error rates
Inventory discrepancies
Cost per shipment

Close coordination with:

Sales
Customer Service
Finance

What This Role Is NOT

Not a dispatcher role
Not a paperwork-only logistics position
Not a local Swiss warehouse employee
Not a passive coordination role

This is an operations ownership role focused on execution and performance.

Required Experience & Skills

Must-Have

4–6+ years of experience in warehouse or logistics operations
Proven people management experience
Strong execution and ownership mindset
Experience with B2C or high-volume order fulfillment
Fluent English (spoken and written)
Willingness and ability to travel regularly to Switzerland

Strong Advantage (but not mandatory)

Experience with bonded warehouses or customs-controlled inventory
Experience with regulated products (tobacco, alcohol, pharma, luxury goods)
Experience negotiating with logistics or courier partners
Understanding of EU logistics flows

Personal Profile

Structured, disciplined, and detail-oriented
Comfortable managing people both remotely and on-site
Not afraid to go on location and solve problems personally
Process-driven and KPI-oriented
Reliable, accountable, and operationally strong

What We Offer

Net salary range: €3,000 – €3,800
Performance-based bonuses linked to KPIs
International working environment (Serbia – Switzerland – EU)
Paid business travel to Switzerland
Clear growth path into broader logistics or operations leadership roles

Important Note

Candidates unwilling to travel frequently should not apply.

QUALIX DOO BEOGRAD

Qualix DOO is the Serbian entity of the international Adrian Magnus brand, part of the Carasso Enterprise Group founded in 2012. We operate across Europe, the United States, and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.

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