New Client Support Specialist

About Us

We are a dynamic field service business operating in the United States, specializing in high-quality inspections and standardized home services for clients. From our base in Belgrade, we’re looking for high-performing team members to support growth and deliver exceptional client experiences. Join a collaborative environment where your sales skills can drive real impact, with opportunities for advancement and rewarding incentives.

Role Overview

As a New Client Support Specialist, you’ll be the first point of contact for potential clients, guiding them through the onboarding process and converting inquiries into loyal customers. This is a sales-oriented role focused on phone-based interactions, where you’ll set up inspections, sell and setup standardized service packages, and close deals. If you thrive in a fast-paced setting, enjoy building relationships, and have a knack for persuasive communication, this is your chance to excel and earn bonuses based on your success.

Key Responsibilities:

• Handle inbound leads and outbound calls to prospective US-based clients, providing tailored consultations on our field services.
• Onboard new clients by scheduling inspections, explaining service options, and ensuring a seamless setup process.
• Sell standardized service packages over the phone, highlighting value, benefits, and competitive pricing to meet client needs.
• Maintain accurate records in our CRM system, tracking interactions, follow-ups, and sales progress.
• Collaborate with the field service team to coordinate inspections and resolve any initial client onboarding.
• Achieve monthly sales targets to unlock bonuses and contribute to team goals.
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Qualifications and Skills:

• Proven experience in sales, customer support, or a similar phone-based role (1-2 years preferred).
• Excellent English communication skills (fluent verbal and written; additional languages a plus).
• Strong persuasion and negotiation abilities with a customer-first mindset.
• Comfortable working US business hours (e.g., evenings in Serbia) to align with client availability.
• Proficiency in CRM tools (e.g., Monday or similar) and Google Workspace suite.
• Self-motivated, goal-oriented, and able to work independently in a remote setup.
• High school diploma or equivalent; bachelor’s degree in business, marketing, or related field is advantageous.

What We Offer:

• Competitive starting salary of 100,000 RSD, with generous bonuses tied to sales performance (added 100,000 RSD earning potential).
• Professional development opportunities and career growth paths.
• Supportive team culture. 

If you’re passionate about sales, eager to support a US-focused business, and ready to make an immediate impact, we want to hear from you! Apply now by sending your CV!