Order Fulfillment Administrative Specialist (Junior)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for 3 Order Fulfillment Administrative Specialist (Junior) to join our global team:

• 1 position dedicated to supporting the AMER Region
• 1 position dedicated to supporting the APAC Region
• 1 position dedicated to supporting the EMEA Region
• Reference: G2u3_pNY1vTaf5nvx8Ib-nc3_IRxHQQ5EMha9jR-lZJLRDbxNBBhkof1qTvd6MUr

In this role, you will have the opportunity to work in a rewarding environment within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

- Your responsibilities include, but are not limited to:

• Managing end-to-end order processes in SAP and related systems in line with central policies and guidelines.
• Ensuring data accuracy and timely updates for orders, shipping schedules, and customer master data.
• Handling returns, buybacks, and claims in compliance with SOPs.
• Monitoring inventory, quotas, and reservations to optimize fulfillment.
• Preparing and sharing performance reports and KPIs with stakeholders.
• Supporting special projects and market-specific requests (VIP orders, shop openings).
• Maintaining system configurations and shipping calendars.
• Propose and implement process improvements and drive knowledge sharing initiatives.
• Building strong collaboration with internal teams and stakeholders.

About you

- We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or related field; Data Analytics is a plus.
• Knowledge in Excel, and standard office tools. Experience with SAP SD/MM and OMS/TMS is a plus, but not essential – we’ll help you build it.
• Interest in order fulfillment, supply chain, or related fields.
• Strong process discipline and ability to work collaboratively in virtual, cross-functional teams.
• English proficiency for effective communication in a global business environment.
• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
• Willingness to learn new systems and technologies, including AI-driven tools.
• A proactive mindset and ability to work collaboratively in a team environment.

What We Offer:

• Opportunity to work for one of the world’s leading brands.
• Unique company culture with an eNPS score of 73, fostering engagement and collaboration.
• First 6 months: 1 day remote and 4 days in the office per week. After training: more remote flexibility.
• Working hours:
• AMER - Option 1: 01:00 PM – 09:00 PM CET, Option 2: 02:00 PM – 10:00 PM CET
• APAC Region: 06:00 AM – 02:00 PM CET
• EMEA Region: 09:00 AM – 05:00 PM CET
• Opportunity to work with AI-powered tools and innovative technologies.
• Professional growth and development programs within a global organization.