Order Fulfillment Administrative Specialist (Senior)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for 4 Order Fulfillment Administrative Specialist (Senior) to join our global team:

• 1 position dedicated to supporting the AMER Region
• 1 position dedicated to supporting the APAC Region
• 2 positions dedicated to supporting the EMEA Region
• Reference: eYjoC90Ua7fVq2tocpeEnd6t38i7GkRBDYlhMBfcajzHl5M4K9QtuimqFAZKHsga

In this role, you will have the opportunity to work in a rewarding environment within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

- Your responsibilities include, but are not limited to:

•  Managing end-to-end order processes in SAP and related systems in line with central policies and guidelines.
• Ensuring data accuracy and timely updates for orders, shipping schedules, and customer master data.
• Handling returns, buybacks, and claims in compliance with SOPs.
• Monitoring inventory, quotas, and reservations to optimize fulfillment.
• Preparing and sharing performance reports and KPIs with stakeholders.
• Supporting special projects and market-specific requests (VIP orders, shop openings)Maintaining system configurations and shipping calendars.
• Propose and implement process improvements and drive knowledge sharing initiatives.
• Leveraging AI tools responsibly to enhance efficiency and compliance.
• Building strong collaboration with internal teams and stakeholders.

About you

- We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s or Master’s degree in Supply Chain Management, Operations Management, Business Administration, or related field; Data Analytics is a plus.
• Proficiency in SAP SD/MM, OMS/TMS basics, Excel, and standard office tools; PowerBI knowledge an advantage.
• Minimum of 3–5 years of experience in order fulfillment or supply chain, or a similar role is preferred.
• Strong process discipline and ability to work collaboratively in virtual, cross-functional teams
• English proficiency for effective communication in a global business environment.
• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent analytical skills and attention to detail.
• Effective communication skills, both written and verbal.
• A team player with a proactive approach to problem-solving.

What We Offer:

• Opportunity to work for one of the world’s leading brands.
• Unique company culture with an eNPS score of 73, fostering engagement and collaboration.
• First 6 months: 1 day remote and 4 days in the office per week. After training: more remote flexibility.
• Working hours:
• AMER - Option 1: 01:00 PM – 09:00 PM CET, Option 2: 02:00 PM – 10:00 PM CET
• APAC Region: 06:00 AM – 02:00 PM CET
• EMEA Region: 09:00 AM – 05:00 PM CET
• Opportunity to work with AI-powered tools and innovative technologies.
• Professional growth and development programs within a global organization.