Payments Manager

SYMALLOR is an international consulting company headquartered in Belgrade.

We operate in the Serbian market, with plans for further expansion. Our focus lies in providing business advice, management, marketing, recruiting and international business services.

We are looking for a Payments Manager to support the development and stability of the payment infrastructure for our client’s business in Serbia.

Responsibilities:

Integrations and payment providers

• Maintain and develop integrations with existing payment systems (Monri, AltaPay, Tenfore, A-Voucher, Transaks, Payspot)
• Onboard new PSPs and APMs (alternative payment methods)
• Communicate with payment providers and internal teams on technical, financial, and operational matters
• Participate in testing integrations and releasing payment solutions
• Work with development and integration teams
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Define and assign tasks for payment method integrations

• Align API documentation and technical requirements with payment providers
• Ensure correct implementation of payment flows
• Participate in troubleshooting incidents, transaction errors, and technical failures

Payment operations

• Oversee payment operators and assist with complex cases together with the manager, AML, Legal, and Compliance teams
• Monitor key payment metrics (approval rate, decline rate, reasons for decline, etc.)
• Propose and test hypotheses to improve payment conversion

Finance and partnerships

• Negotiate transaction fees and commercial terms with payment providers
• Optimize transaction costs
• Monitor provider SLA and financial conditions

Payment marketing

• Prepare and launch joint promotional campaigns with payment providers
• Analyze the performance of payment-related campaigns

Requirements:

• Experience working with online payments, PSP integrations, or fintech/payment infrastructure
• Experience managing the end-to-end process of onboarding payment providers
• Understanding of online payment architecture (PSP, acquirers, card networks, payment flows)
• Experience working with engineering teams on API integrations and technical requirements
• Ability to analyze payment metrics and identify improvement opportunities
• Understanding of fraud risks, chargebacks, and high-risk payment processing
• Strong analytical and organizational skills

What we offer:

• Full-time position with employment according to Serbian Labor Law
• Modern and comfortable office
• Providing necessary equipment and software
• Private medical insurance after the probationary period
• In addition to vacation, +4 days off per year
• Support for professional development, including language learning opportunities and wellbeing initiatives