Production Manager

New Perspective is a Massachusetts-based growth agency. We help our clients transform their digital marketing to generate more leads, drive more revenue, and strengthen their competitive advantage. We hire the best people regardless of their location. We are connected by technology, shared beliefs, and a genuine love of strategic marketing. We use cutting-edge tools and processes to stay connected, foster collaboration, and ensure everyone feels part of the team—no matter where in the world they work. In addition to working with a dynamic and talented team, you’ll have access to a collaborative culture that values growth, creativity, and innovation.

Our commitment to driving top-line growth for our clients has enabled us to build deep relationships and deliver organic growth that outperforms the market average. As we continue to execute our ambitious growth plans, we are looking to add an experienced team member to diversify our approach and improve results from our marketing efforts.

We’re looking for:

Production Manager (Delivery)
Location: Serbia (Remote)
Functions managed: Web, Paid Media, Creative, HubSpot, SEO, Development
Employment type: Full-time (contractor)
Working model: Remote team with US and Europe teammates. US Eastern Time availability is required.
Reports to: CEO

Role overview

You will own end-to-end delivery at New Perspective. That includes timelines, scope control, quality, and capacity across accounts and services. You will keep work moving forward when inputs are imperfect, priorities shift, and scopes evolve. This is a hands-on leadership role with clear ownership of delivery outcomes.

AI is part of how we operate. You will help your team use AI in practical ways that improve planning, execution, QA, and reporting, with strong human review before work ships.

You will lead delivery across Project Management, SEO, Paid Media, HubSpot, Design, and Development. You’ll partner closely with Client Success and leadership to make tradeoffs that protect delivery quality, margin, and team health.

What you’ll own

• Delivery outcomes across accounts: timelines, scope control, and quality
• Capacity planning and resourcing across teams and contractors
• Escalation and tradeoff decisions when priorities collide
• Translation of retainers and scopes into realistic delivery plans
• Weekly delivery reporting: risks, carryover, utilization, bottlenecks
• People leadership: 1:1s, onboarding, coaching, and performance management
• Practical improvements to workflows, SOPs, and Jira usage
• Partner with Client Success to align expectations and deliver reality
• Guide AI adoption in Production workflows (planning, QA, reporting)
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What success looks like

• Delivery becomes stable and predictable across accounts
• Fewer surprises and reactive escalations
• Capacity constraints are surfaced early and managed directly
• Carryover is actively tracked and reduced over time
• Teams stay healthy, engaged, and retained
• AI is used consistently to reduce repeat work and improve clarity and QA

What we’re looking for

• 5+ years’ experience leading delivery or production in a marketing agency or multi-client environment
• Proven ability to lead cross-functional teams and manage priorities across disciplines
• Strong judgment and comfort in making decisions with incomplete information
• Clear communicator who can drive alignment and handle hard conversations
• Strong operational instincts: prioritization, planning, risk management
• Comfortable in Jira and able to improve how teams use it
• Practical experience using AI in day-to-day delivery workflows (and helping others adopt it)
• Fluent English (written and spoken)

Nice-to-haves

• Experience managing contractors and vendors 
• Experience translating retainers/scopes into delivery plans and resourcing models
• Experience leading delivery across HubSpot and web development work
• Experience building SOPs, templates, and service definitions

To apply for this position, please send your resume and cover letter explaining why you think you would be a great fit for this position.

Please note that you will be a contractor, so your health care insurance, taxes, and other government-related obligations will not be covered by us and will be your responsibility.