Returns Administrator (Early Career)

Hisense Europe, the world’s leading home appliance manufacturer, is a full assortment global player with a comprehensive product range: MDA, SDA, TV, Mobile, and A/C, covering all market segments. In September 2018 the strategic takeover of Gorenje Group took place when Hisense officially became a 100-percent owner of Gorenje. The merger resulted in a major manufacturer that combines consumer electronics and home appliances with a comprehensive product range. With 4 major global brands: Hisense, Gorenje, Asko, and Toshiba, we are present in different market segments. 

We are hiring - Returns Administrator (Early Career)! 

Responsibilities:  

• Responding and actioning email enquiries from retailers, distributors, logistics team and service providers
• Validating Return requests for retailers as well as approving/rejecting Exchange Authority references daily
• Clearing of aged B-Stock whilst controlling reports to prevent stock aging
• Using internal CRM and SAP systems, to process credits, sales as well as update reports and product information.
• Requesting new Hisense Returns Portal logins for retailers and maintaining the database
• Provide additional Return support to SBU
• Processing retailer complaints, enquiries, and other supporting tasks from any written contact method as required
• Preparing documentation and actioning various processes as required to progress collection, credit claims and sales
• Booking and chasing collections as well as complaints and other relevant enquiries 
• Reference: vCXHzThZZ6Xl1sDELFgDo-b41X6WjQ4XzOef9kiOhqtXJKjmluMnNYxfg_2Y6-lZ

Requirements:

• Final-year student or recent graduate
• Admin experience is a plus
• Curious and eager to learn
• Good communication skills
• Analytical mindset
• SAP or similar ERP experience a plus
• Fluent in English 

We are looking forward to meeting you! 

*Please note that only shortlisted candidates will be contacted.