Job Opening: RMA Agent

Company: Tekpoint GmbH (www.tekpoint.com)
Location: Belgrade
Employment Type: Full-time

Key Responsibilities:

Evaluation and recording of customer returns in SAP
Complaint management
Assignment of RMA numbers
Support with inventory counts
Handling of customer inquiries
Processing of warranty/guarantee cases with external service providers (service centres)
Reference: O3WRYWLKwPSCoBVXWSCuWoBmIPRPFCHZDDTY7w8uwRjOSl6873n-x3VIl5cof6KG

Ideal Candidate Profile:

2–3 years of experience in this field of expertise
The candidate should speak German at a good B2 level at minimum, ideally C1
SAP knowledge is not mandatory but would be an advantage

What We Offer:

A dynamic and fast-growing digital environment in pan-European distributor
The opportunity to shape online channel marketing strategies
Opportunities for continuous learning and professional development

West Balkan Distribution d.o.o.

West Balkan Distribution d.o.o. je ovlašćeni distributer brendova Oppo, HMD, Nokia, Tecno, Amazfit, CMF by Nothing, Navee. Sony, Panasonic , Imiki za teritoriju Balkana. Deo je Tekpoint grupacije koja posluje na tržištima Nemačke, Beneluxa, Austrije, Švajcarske i Balkana. Tekpoint sa sedištem u Beču je oficijelni distributer brendova Xiaomi, Oppo, Realme, Nothing Phone, CMF by Nothing, Poco, ZTE, Tecno, Xiaomi IoT, Xiaomi TV, Amazfit, Oclean, Anker, Imiki, Roborock, Navee, Narwal, Renpho, Myvu,…

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