Sales Support Team Leader

TIM Centar is one of the largest consulting companies in Serbia, founded in 2005. With a permanent team of ten full-time consultants, we have partnered with over 300 clients – ranging from large multinational corporations to fast-growing startups. As you read this, our consultants are training future leaders, advising managers and business owners, analyzing data, and leading recruitment processes. You can find more about us at www.timcentar.rs

Our Client, NORMA Group, is a global leader in engineered joining technology, delivering clamps, connectors, and fluid system solutions to more than 10,000 customers across a wide range of industries. With around 7,700 employees worldwide and a strong international network of manufacturing, sales, and distribution sites, NORMA Group is built on speed, adaptability, and a results-driven mindset. At the same time, the company values life beyond work, offering flexible working arrangements that empower employees to align their careers with their personal lives.

With the continued growth of the company’s Shared Service Center in Novi Sad, we are seeking a motivated and experienced leader to drive team success across EMEA, stepping into the role of

Sales Support Team Leader

About the Role

As a Sales Support Team Leader, you will act as the functional leader for Customer Coordinators (CCs) and Sales Data Specialists (SDSs) within the BD Mobility & New Energy department. You will ensure consistent information flow, processes optimization, and high-quality support for sales, account management, and operational activities.

More specifically, you will:

• Lead a multicultural team of 9 Customer Coordinators and Sales Data Specialists, providing coaching, motivation, and clear performance expectations
• Define, maintain, and optimize processes and standards for CCs and SDSs to ensure professional and efficient handling of customer orders, offerings, and information
• Facilitate information exchange across CCs, monitor KPIs, and support escalation or high-priority topics
• Collaborate with internal stakeholders and support sales, pricing, contracts, and supply chain activities
• Participate in Continuous Improvement initiatives (CIP/Kaizen) and optimize workflows during peak periods
• Support customer development, identifying opportunities and advancing key accounts
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What qualifications should you have to be successful in this role?

• Minimum 5 years in industrial sales (preferably automotive) and 2–3 years as a Teamleader
• Experience with CRM systems (Salesforce preferred)
• Strong business acumen and results-driven mindset
• Fluent English (spoken and written)

What can you expect?

• 22–24 days of paid annual leave, depending on educational background and years of professional experience
• Flexible start to your workday (between 7:00 a.m. and 9:00 a.m.)
• Hybrid work model, including 5 days per month of remote work
• Modern offices in the Novi Sad Science and Technology Park, offering a cutting-edge environment that fosters innovation and collaboration

What does the selection process look like?

• Application Submission – Submit your application through our online platform.
• Initial Interview – Shortlisted candidates will be invited to an online interview with a recruiter from TIM Centar.
• Interview with the Client – Selected candidates will proceed to interviews with the hiring team.
• Final Decision – The top candidate will receive an offer.

The entire process will be conducted with full discretion. Your application will be treated as strictly confidential. 

We nurture candidates. If you apply, you will receive feedback. There are no exceptions. 

We are looking forward to your application!