Senior Service & Support Specialist - Second shift engagement

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.

AMETEK has 22,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Lead customer support activities for RMAs, repair/upgrade quotes, service contracts, and technical case handling
• Manage and escalate key accounts and high‑priority installations, ensuring rapid issue resolution and aligned expectations
• Oversee the full RMA lifecycle from receipt through final shipment
• Provide leadership and mentoring to team members, sharing best practices and supporting workflow efficiency
• Manage web-based service communications including registrations, surveys, notifications, and eCommerce service tasks
• Consistently use ERP, HelpDesk, knowledge base, and shared databases to process RMAs, tickets, and quotes
• Drive service procedure revisions and improvements through assigned projects and cross-functional collaboration
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Qualifications:

• BS/BA degree or equivalent professional experience
• Exceptional communication skills with the ability to represent Vision Research professionally
• 5–7+ years in a technical, customer-facing support role in a multi-tiered channel environment
• Proficiency with HelpDesk, ERP, CRM, quoting, and billing systems
• Strong organizational skills with the ability to lead projects and work in shifting-priority environments
• Customer-focused mindset with proven support for business growth
• Ability to contribute to service process improvements and mentor junior team members
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits