Service and Sales Administrator

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7 billion.

AMETEK has 22,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Job description:

• Support administrative duties for service, order, and sales for both Petro and Spectro Business Units
• Monitor the customer support email inboxes and SalesForce  continually for new service requests, return authorizations, completed service cases, create tech support and service cases, and route emails as appropriate
• Create new salesforce ticket (case) and/or Return Authorization (RA, RGA) for each inbound request within 4 hours of being received
• Create in SalesForce and CRM then issue  RGA’s and/or RGA quotes to customers, track requests, responses, statuses, and revisions per RGA tracking processes
• Quote and process standard services, parts, and consumables, manage customer engagement by following up that quote was received and met needs
• Work with customers via mailboxes to issue payment requests, and process payments through credit card system or Purchase Orders; review purchase orders; resolve any discrepancies or incomplete information to process orders and ship product
• Liaise between internal teams and customers; process and track all orders for the Sales, Finance, Service, and support teams
• Lookup, update, and/or enter customer assets and information into salesforce upon shipment notification
• Enter or renew Support and Service contracts / extended warranties, software license renewals, and proactively engage with customers when possible, to promote service contracts, support contracts, and extended warranties.
• Work with finance and shipping as needed to facilitate order fulfillment, case, and/or RGA completion
• Assist and/or back up other administrators as needed
• Other duties as assigned
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Position requirements:

• 2+ years in administrator role
• Customer Service oriented
• A positive attitude, exceptional work ethic, and a willingness to learn new skills
• Excels in a fast-paced environment
• Able to work independently with little supervision
• Strong verbal and written English communication skills
• Strong attention to detail and good organization skills
• Must be able to interact with all company departments
• Excellent computer skills including using MS Office required
• Focused, positive, reliable and a team player

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits