Service Design Analyst I

We are seeking a motivated individual to join our international team in a junior-level role. The successful candidate will become a valued member of our Digital Transformation Team, supporting the Oracle Enterprise Services (ES) Cloud program rollout.

Key areas of responsibility:

• Ensure customer data integrity in Oracle ES cloud for service delivery, billing, and customer reporting
• Analyze, design, and develop well-defined methods and procedures for service data quality related activities
• Present and gain agreement for problem isolation, solution creation, and implementation plans
• Customize and provide business data for knowledge applications; prepare and distribute standard reports
• Coordinate activities with management and project managers
• Deliver project milestones on time and within budget, with quality
• Work closely with other members of the team to implement a multi-functional business solution
• Reference: XtbL9niFIhUhRiVk-BnYF-n3YD96Obpg-mjtjtl4XnmqGnZVfHDArJ6yN1DylPrg

What we expect from you:

• BS/BA in Information Systems, Computer Information Systems, or business-related experience 
• Strong written and oral English communication skills
• Data Analysis & Cleansing: proficiency in Excel, SQL, and data profiling tools
• Reporting & Visualization: experience with tools like Power BI, Tableau, or Oracle BI
• Ability to adapt to changing priorities and work independently

What you will get from us:

• Working hours from 9 am – 5 pm, Monday to Friday (possibility of occasional afternoon shifts)
• Opportunity to develop skills through training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business center in New Belgrade
• Possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!