Talent Development Assistant

About us

N Family Club is one of the UK’s fastest-growing, children’s nursery Groups.
Based in London, we launched N in 2017 and in eight years, we’ve opened 50 sites, won a national Nursery World award & secured multi-million pound investment from a high profile investor to power our expansion.

If you’re excited about helping us build it - we’d love to hear from you.
Take a look for yourselfwww.nfamilyclub.com

About the role

This is a remote fixed-term full-time position based in Serbia, with working hours 10am-6pm CET Monday to Friday.

The Talent Development Assistant provides administrative support to ensure the smooth and consistent delivery of Talent Development across all areas of the organisation. As an early professional within the Talent Development team, you will maintain core processes, systems and communications that enable performance, growth and operational excellence across N Family Club.

This remote role is responsible for supporting day-to-day operations – from responding to queries and coordinating enrolments to administering our learning platforms. As the first point of contact for team members, you will play a key role in shaping how Talent Development is experienced by stakeholders at all levels, staying curious about people’s needs and focused on solutions to provide practical guidance that helps drive meaningful outcomes.

You will be comfortable working in a fast-paced, growing, multi-site environment and adapt quickly as priorities evolve, balancing high-quality support with operational priorities to support the delivery of our Talent Development strategy. You will work closely with the Sr. Talent Development Assistant to deliver inclusive, frustration-free processes that build consistent performance over time. This will allow you to make your mark and help N realise our vision to be the highest quality, most loved early years education group in the world. To be successful in this role, you will; Go Beyond, Be Outstandingly Outstanding and Play as a Team.

Key responsibilities and tasks:

Talent Development Operations

• Work flexibly to provide administrative support for the Talent Development function
• Manage a shared inbox, providing timely responses to queries and ensuring high-quality
• support for all team members
• Coordinate and maintain learning calendars, enrolments and resources across platforms
• Upload invoices and liaise with Finance on invoice queries or discrepancies, escalating to
• the Talent Development Manager as needed
• Provide support with the LMS/LXP and associated systems including users, permissions,
• learning and related system configurations
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Quality and Improvement

• Work in partnership with the Sr. Talent Development Assistant to maintain Talent Development data and reporting across systems
• Share themes and opportunities with senior team members to inform continuous improvement
• Apply agreed processes and quality standards across Talent Development operations, strengthening consistency across N

Stakeholder Engagement

• Build and maintain positive working relationships to deliver a high-quality experience for
• all team members
• Draft and deliver Talent Development communications and updates, ensuring clear and
• timely information that supports team members
• Represent the Talent Development team professionally across N, reinforcing operational
• standards and ways of working
• Champion new ways of working and support adoption through clear communication,
• guidance and resources
• Share observations and feedback with the Talent Development team and escalate
• constraints as needed

Operational Excellence

• Manage time and workload effectively to meet delivery commitments in a fast-paced,
• growing, multi-site environment
• Use systems, tools and agreed processes effectively to ensure a consistent, high-quality
• learning experience
• Maintain required training, certifications and compliance standards in line with regulatory
• and organisational requirements

Wider Responsibilities

• Collaborate positively across the People function and wider business, contributing to a strong team culture aligned to N’s values: Go Beyond, Be Outstandingly Outstanding, and
• Play as a Team - Contribute flexibly to wider Talent Development priorities to support business needs during periods of growth and change
• Support the People team with delivery of wider projects and initiatives as needed in line with agreed processes and guidance
• Take ownership of personal development and feedback to support ongoing growth and
• Progression

Experience and Skills:

• Experience working in a fast-paced, growing company
• Proven experience in an administrative or operational support role, ideally in a learning, training or talent development function
• Highly skilled in building positive working relationships and communicating clearly in
• English with a range of stakeholders
• Demonstrable ability to use digital tools and systems confidently across multiple platforms (experience with LMS/LXP is a plus)
• Experience supporting process improvement or automation is desirable
• Early Years sector experience is a bonus, but not required

Qualifications:

• No formal qualifications are required to apply for this role

Core Competencies:

• Communication: you communicate clearly, respectfully and constructively with others
• Open-Minded and Committed to Continuous Improvement: you stay curious, embrace
• change and actively look for ways to improve
• Planning, Decision Making and Results: you prioritise effectively, take initiative and deliver
• high-quality work with accountability
• Coaching and Development: you take ownership of your learning and seek feedback to
• continuously develop yourself and others
• Leadership: you act with integrity, demonstrate emotional intelligence and positively role
• model N’s values

Personal attributes:

• Passionate about learning and helping people succeed
• Confident and highly effective communicator (oral and in writing)
• Relentless in the pursuit of success and driven to deliver high-quality work
• Flexible and practical in supporting the needs of our team members
• Well organised and able to manage multiple priorities effectively
• Digitally confident and comfortable using new tools, systems and technology
• Comfortable working with data and insight to support continuous improvement
• Thrives in fast-paced, dynamic environments

Benefits:

• Generous Holiday: Enjoy 25 days of holiday a year
• Connectedness: Monthly team meet ups at our Belgrade co-working space & team Summer Party
• Social Fun: Annual all expenses paid trip to London and join us for our Winter Party
• 5-Year Bonus: Celebrate your 5th year n.iversary with a round-the-world trip and 2 extra weeks of holiday
• Private Health Insurance