Weekend Track & Trace - After-Hours Support Representative

We are currently hiring for Weekend Track & Trace - After-Hours Support Representative to assist our drivers and customers during off-hours.

Available Shifts (12-Hour Rotations)

• Saturday:
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8:00 AM – 8:00 PM EST (2:00 PM – 2:00 AM CET)
8:00 PM – 8:00 AM EST (2:00 AM – 2:00 PM CET – Sunday)

• Sunday:

8:00 AM – 8:00 PM EST (2:00 PM – 2:00 AM CET – Monday)
8:00 PM – 8:00 AM EST (2:00 AM – 2:00 PM CET – Monday)

Responsibilities

• Answer incoming calls and emails from drivers and clients
• Provide load updates, trailer locations, and status reports
• Handle and resolve delays, issues, and unexpected situations
• Support drivers and follow up on their needs throughout the shift
• Communicate effectively with dispatch and other team members
• Monitor and follow up on mechanical issues: Breakdowns
• Tire replacements
• PM services

Requirements

• Fluent English (Advanced level) – spoken and written
• Comfortable making and answering phone calls in English
• Strong grammar and communication skills
• Reliable and responsive during assigned shifts

Ideal Candidate

• Solution-oriented and proactive
• Strong problem-solving skills
• Team player with great communication
• Able to retain information and adapt quickly
• Experience in: Trucking / dispatch (preferred)
• Customer service or support roles

Why Join Us

• Remote position
• Consistent weekend schedule
• Opportunity to grow within the company
• Fast-paced, supportive environment