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Senior Service Manager
Do you want to shape beneficial technologies with your ideas? If so, join us as
Senior Service Manager
Job Description
Service Delivery & Operations- You will own the operational lifecycle of complex managed services, ensuring SLA compliance, security, and stability for cloud applications and microservices
- You will lead incident and problem management, acting as the primary escalation point for high-priority outages and driving deep root-cause analysis
- You will mature operational workflows by continuously improving how we monitor, triage, and resolve technical challenges across all engagements
- You will design and implement process models that bridge the gap between ITIL standards and Agile development practices
- You will translate operational data into insights, producing high-quality performance reports, SLA metrics, and official technical documentation
- You will ensure framework compliance, maintaining the accuracy of our service management standards and operational requirements
- You will build trusted partnerships with clients and technical teams, providing clear, structured communication on service status, risks, and improvements
- You will lead the operational transition for new service engagements, ensuring seamless onboarding and long-term delivery readiness
Qualifications
- 5+ years of proven track record in Service Management, Project Management, or an operational leadership role
- Practical knowledge of ITIL frameworks and service delivery standards
- Demonstrated ability to manage multiple complex service engagements and stakeholders simultaneously
- Solid understanding of cloud infrastructure (AWS/Azure) and the ecosystem of connected devices
- Hands-on experience with technical stacks, including ticketing systems (JIRA) and monitoring tools (New Relic, Grafana)
- Proficiency in documentation and reporting using MS Office, with a strong focus on Excel
- Strongly analytical and structured approach, with a clear orientation toward goals and problem-solving
- Natural team player with excellent communication skills and a collaborative mindset
- Bachelor’s or Master’s degree in a technical field or an equivalent track record of practical experience
- Fluent English (written and verbal) is mandatory; proficiency in German is a strong advantage
Benefits
Flexibile working time*
Hybrid work model*
Extra days off
Private health insurance
Opportunities for learning and development
*In agreement with team and leader
Company description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.
As part of the Mobility Aftermarket division, you will work on product marketing, quality management, trade marketing, purchasing, and engineering to drive business excellence while collaborating closely with international teams.
Interested? Get ready to work #LikeABosch!
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.
As part of the Mobility Aftermarket division, you will work on product marketing, quality management, trade marketing, purchasing, and engineering to drive business excellence while collaborating closely with international teams.
Interested? Get ready to work #LikeABosch!
Welcome to Bosch.
Interested? Get ready to
Work #LikeABosch
Simply complete the contact form and submit your CV in PDF format and in English.
Bosch Srbija
Bosch Grupa Grupa Bosch je vodeći dobavljač tehnologija i usluga. Zapošljava oko 412.400 saradnika širom sveta (od 31. decembra 2025. godine). Grupa Bosch sastoji se od firme Robert Bosch GmbH i oko 470 filijala i regionalnih društava u oko 60 zemalja. Delatnost kompanije podeljena je u četiri poslovna sektora: Mobility, Industrial Technology, Consumer Goods, i Energy and Building Technology. Strateški cilj Bosch grupe je da otkriva tehnologije za povezan život i da poboljšava kvalitet…
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Beneficije
Edukacija, profesionalni razvoj
Organizovan prevoz
Obezbeđen parking
Zdravlje
Nagrade, bonusi, pokloni
Hrana i piće
Timska druženja
Fleksibilno radno vreme
Obuke, konferencije
Sport i rekreacija