Area Retail Manager

About the Job

The Area Retail Manager will be responsible for successfully driving sales revenue in our PANDORA stores, whilst building and leading high-performing teams throughout the Serbia market.

To be considered for this position you must have an extensive retail background, having previously managed multiple stores within a leading fashion brand. We are looking for a sales and service-focused leader who thrives in a fast-paced retail environment and enjoys working as part of a team.

Additionally, he/she will support the Commercial Director in the strategic management of sales and profitability within local market stores, whilst retaining a customer-centric approach at all times.

Candidate must be located in Belgrade and eligible to drive on territory of Serbia.

The Role & Key responsibilities of the ARM include:

Performance and Standards

• Successfully drive sales performance to achieve sales targets and store KPIs for the respective market
• Coach and lead Store Managers and teams to maximize sales & profitability through high standards of operational execution
• Lead and deliver ‘best in class’ customer experience, brand initiatives and operational standards across all stores creating a culture of continuous improvement with a focus on excellence always aiming to elevate retail standards.
• Responsible for the effective planning and execution of stores openings and handovers by coordinating support services (e.g. IT, Operations, Training, Marketing, Merchandising, etc.)
• Coordinate all promotional and sales activities
• Conduct regular store visits, control aesthetics and order
• Responsible for inventory control, profit and loss management, and inventory control of the stores to determine optimal stock levels and build figures without overstocking.
• Ensures implementation of the brand's visual identity, Visual Merchandising (VM) standards and campaigns, and the quality of operational execution in store.
• Analyze business performance, data and reporting to identify commercial opportunities, implement change and corrective actions where appropriate
• Ensures that procedures, policies, legal requirements, commercial and ethical policies, are mastered and compliant.
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People and Organisation Development:

• Establish the appropriate organization in line with the operational plan (OP) and international guidelines
• Recruit, develop, motivate and manage a team to deliver superior performance and results
• Deliver on the job training to frontline sales teams (way of selling, product knowledge, customer service, visual merchandising, LINK and systems, policies and procedures).
• Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
• Monitor performance, provide direction, and take corrective action when needed
• Develop and invest in talent to create a robust internal talent pipeline and succession plan
• Contributes to effective teamwork by working collaboratively with all departments of the company.

About You /Professional Qualifications and Experience/ 

We are looking for a motivated team member, who brings along the following background:

• University degree or equivalent
• More than 5 years of multi-unit leadership experience preferably in jewellery/luxury goods or comparable retail environment 
• Experience in overseeing and managing headcount of 70 or more employees
• Proficiency using Microsoft Office
• Fluency in English
• Driving license, active driver
• Willingness to travel approximately 20% of the time

Profile:

• Strong work ethic, complemented by positive, can-do attitude
• A customer centric and service focused team leader with a target driven and sales-focused mentality
• A strategic and solutions-focused manager with an excellent understanding on how to successfully achieve retail KPIs
• Excellent communicator with strong collaboration and influencing skills
• Ability to prioritize and work under time pressure displaying pace and energy
• An inspiring leader, coach and mentor with excellent people development skills and ability to share knowledge
• Excellent organizational and planning skills, ability to deal with situations where multitasking is frequently required
• A passionate team player that thrives in a fast-paced retail environment
• Self-motivated, organized and logical with effective time management
• Ability to prioritize and manage time wisely in a fast-paced environment

What we offer:

• Opportunity to work with an exceptional team of people.
• Excellent environment for personal and professional development
• Career progression opportunities
• Work in an international inspirational working environment.

If you see yourself in the position and would like to become a part of Clips’s future, please submit your resume to APPLY.

We look forward to hearing from you!

We thank all applicants for their interest, however only those individuals selected for an interview will be contacted.