Become a Customer Experience Expert – join us as a Customer Experience Specialist!
About Us:
Globalkom is an outsourcing company founded in 2013. Together with LimoLabs, our globally recognized brand, we help our clients in the luxury ground transportation industry fulfill their staffing needs with a personalized and attentive approach.
As a Customer Experience Specialist, you'll be the cornerstone of client satisfaction - From managing reservations to resolving inquiries with finesse.
Your responsibilities will include:
- Efficiently processing reservations: Accurately handle reservation requests, ensuring accuracy and timely confirmation.
- Coordinating logistics: Effectively manage chauffeur and vehicle dispatch, guaranteeing seamless travel experiences for clients.
- Providing exceptional customer service: Respond to inquiries promptly and professionally, resolving any concerns with a positive approach.
- Building client relationships: Cultivate strong relationships with clients, fostering trust and exceeding their expectations.
Requirements:
- Minimum of 2 years of experience in a customer service role.
- Proficiency in English (written and verbal) at a C1 or C2 level.
- Flexibility: Ability to work within a scheduled environment, including weekends.
- Excellent communication skills: Convey information clearly, concisely, and professionally.
- Strong organizational skills: Meticulous attention to detail and the ability to prioritize tasks effectively.
- Technical aptitude: Proficient in using computer software and applications relevant to the role.
Benefits:
- Work-from-home opportunity: Enjoy the comfort and flexibility of a home office.
- Company-provided equipment: We equip you with everything you need to succeed.
- Diverse and inclusive team: Be part of a vibrant international work environment.
- Opportunities for growth: We offer ongoing training and development programs to help you excel.
- Regular performance reviews: Receive feedback and be recognized for your contributions.
Our Mission:
We're passionate about exceeding expectations by providing exceptional customer support for our diverse US limousine clients.
Our Values:
Our collaborative team values open communication, celebrates individual contributions, and fosters continuous learning.
How to Apply:
Please send us your resume in English electronically. We are looking forward to reading your application!
Only the shortlisted candidates will be contacted.
GLOBALKOM D.O.O. BEOGRAD
Globalkom is an outsourcing company founded in 2013. Together with Limolabs LLC, our globally recognized brand (www.limolabs.com), we help our clients fulfill their staffing needs with a personalized and attentive approach. Our mission is to empower businesses with cost-effective, high-quality, and flexible outsourcing solutions that enhance their operational efficiency, allowing them to focus on their core competencies and achieve sustainable growth. By fostering a connected culture among…
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