Customer Service Representative
Nsourcing 4 you d.o.o.
Zrenjanin, Novi Sad, Bečej, Subotica | Hibrid
28.07.2024.
Join our dynamic team at NSourcing, a leading provider of outsourcing solutions for luxury transportation companies based in the United States. We specialize in delivering top-notch service to high-end clientele, offering luxurious transportation experiences tailored to their needs.
We are looking for a highly organized and detail-oriented individual to join us Customer Service Representative - Hybrid for our service.
Job Responsibilities:
- Answering incoming reservation calls
- Making new reservations as well as making changes to existing reservations
- Dispatching fleet (Luxury sedan, SUV, Van, Bus) in a dynamic and fast-paced environment
- Coordinate with planning on vehicle availability and needs
- Assigning reservations to Drivers
- Upgrading the current trip status in its duration
- Communicating with drivers and passengers regarding pickup information
- Booking reservations over the phone/email requests via company software
- Using GPS mapping software
- Calling affiliates worldwide to verify reservations
- Follow company protocols for all Dispatch functions
Requirements:
- Fluent in English, both spoken and written (mandatory)
- Willing to work in shifts (late afternoon and night shifts in Serbian time) and during weekends
- Computer skills are a must, including the use of the internet, especially online Google products, and MS Office
- Exceptional organizational and time management skills, ability to prioritize and multitask
- Ability to think out of the box to solve and prevent problems from occurring
- Strong communication skills - both on the phone and in writing
- Ability to learn proprietary industry software - for booking and dispatching
- Works well in a fast-paced environment
- Experience in customer support/trucking/limo/leisure/hospitality/airline/background will be considered as an asset
What can we offer:
- Excellent working environment
- Dedicated paid training and knowledge improvement
- Full-time employment
- Stimulating compensation
- Potential for advancement within the company
Please note: We will only consider applications submitted in English.
Nsourcing 4 you d.o.o. Novi Sad
NSourcing is a customer support outsourcing company that provides high-quality customer service for businesses worldwide. We help clients from all over the world to elevate their customers’ experience by using the latest innovative tools and effective communication strategy. NSourcing is a global support (outsourcing) company focused on reducing operational costs and improving the bottom line of our customer’s satisfaction. Our focused and refined support center operates 24/7/365 within the IT support,…