Dispatch & Customer Service Representative

If you like black cars and are truly into them – you should see our fleet then!

Join our team and help clients book their ideal transfers and make sure they arrive to their chosen destination safely while working with an amazing team at the same time. 

What we will do:

• Train, support and help you improve your skills
• Ensure an opportunity for growth
• Invest in your continuous training
• Spend time with you in team buildings and on special events
• Reference: 9eRMb6fkdm5PY5qRK35E846qHiyImjXgwjIJ5mlL17k.

What you will do:

• Dispatch fleet (Luxury sedan, SUV, Coach...) and assign rides to drivers in our dynamic and good mood team
• Coordinate events with other departments and do your part when it comes to vehicle availability and needs
• Updating current trip status prior/during the ride itself and maintaining constant communication with the driver until the ride finishes to make sure the client arrived safe and sound at his/her desired drop off location
• Communicate with both drivers and passengers about pick up information
• Create reservations for new trips using company software via various communicational channels such as phone, email and chat
• Modify existing reservations as per clients` requests and inform all parties included
• Communicate with affiliates worldwide to verify details such as availability, remote bookings and fares
• Use mapping software for the most precise distance estimation
• Shifts may vary depending on the project
• Other duties as assigned 

Send us your resume if you are:

• Experienced within ground transportation industry, black car service preferred (1 year)
• A person with high level of customer service skills
• Attentive to details and like complex situations where your skills can truly shine
• Proficient in English (US English preferred)
• Efficient in problem-solving and decision-making
• Passionate for learning
• Able to think outside of the box and find creative and quick solutions
• Able to prioritize multiple tasks, convey a sense of urgency and remain detail oriented in a fast-paced environment
• PC literate (advanced)

If you are looking for a challenge and love helping people, we can’t wait to see your resume!*

*please note only resumes submitted in English and with relevant experience will be taken into consideration.