Are you passionate about providing exceptional customer experiences and fluent in German? Join the dynamic team and represent a leading multinational company in Europe from the comfort of your home in Serbia! This is the opportunity you've been waiting for.
Why Join Us:
- Work with Prestigious Brands: Collaborate closely with renowned companies, delivering top-notch support and building lasting customer relationships.
- Remote Flexibility: Enjoy the freedom of working from home in Serbia, achieving a better work-life balance without long commutes.Collaborative Environment: Join a team of talented professionals passionate about delivering excellence. Your ideas will be valued, and your growth will be nurtured.
Responsibilities:
- Customer Delight: Manage incoming calls and customer service inquiries with a friendly and empathetic approach, providing accurate and complete information for utmost customer satisfaction.
- Problem-Solving: Identify and assess customers' needs, offering effective solutions and resolutions, going the extra mile to engage and leave a lasting positive impression.
- Efficient Communication: Utilize strong phone contact handling and active listening skills to create meaningful connections with customers.
- Organization: Keep records of customer interactions, process accounts, and maintain well-organized documentation.
Requirements:
- Fluency in German: Native or near-native level of German language proficiency is essential.
- B2+ Level English: Good command of English for seamless communication within our diverse team.
- Customer-Centric Mindset: Ability to understand and respond to different types of customers, delivering exceptional service.
- Time Management: Demonstrate effective multitasking and prioritization skills to meet and exceed customer expectations.
- Adaptability: Thrive in a dynamic work environment and contribute to a positive team spirit.
Benefits:
- Competitive Salary
- Productivity Bonuses: Additional incentives based on performance.
- Private Health Insurance: Comprehensive health coverage.
- Fit Pass: Discounts and training in gyms to support your well-being.
- Remote Work Option: Enjoy the flexibility of remote work all over Serbia.
- Ongoing Training: First-class continuous training and development opportunities.
Ready to make a difference and elevate your career? Join us in providing exceptional customer experiences and being a part of something extraordinary!
Apply now.
Global Bond d.o.o.
Global Bond is the team of professional, enthusiastic, and ambitious people who are constantly learning and making our company more recognizable and visible on a global level. We are one of the fastest growing companies in the country in the CSR industry and our team was trippled in size in 2022. Everyone that joins our team will get the experienced and patient mentors that can help you take your CS skills to the next level. Please visit our website for more information www.globalbond.co
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