Guest Experience Coordinator

Job description

LVH is a leader in the ultra-luxury home sharing catering to world-traveling high-net-worth individuals, their families, and business associates through a network of thousands of full-service homes in over 100 international destinations.

Under general supervision, the Guest Experience Coordinator will provide direct support to the Guest Experience Manager - Operation and Guest Experience Director and perform related work as required. 

Essential Functions:

• Managing day-to-day booking tasks and making sure the planned itineraries are executed successfully.
• Arrange and manage arrival and departure transfers, checking up with the field team to make sure everything is done as planned,
• Make purchase orders for the entire booking (except home items within home standards), track deliveries, and coordinate puck-ups with the field team.
• Assigned to a specific booking
• Responsible for the entire booking administration and CRM management for the assigned bookings.
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Skill and Knowledge Qualifications:

• 1 year of experience with customer service, operations, or administration within the hospitality industry
• Experience with luxury hospitality, travel advisory, or concierge is preferred but not required
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and data management tools such as Google Suite
• Basic financial and billing knowledge
• Multi-tasking capabilities and working effectively under deadlines

Competencies:

• Exemplary attendance and punctuality
• Focuses and guides self and works together with team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Makes customers and their needs a primary focus of one’s actions
• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
• Sets high standards of performance for self-assuming responsibility and accountability

Compensation:

• Competitive base salary (900-1100 EUR per month pre-tax) & bonus plan commensurate with experience
• Comprehensive benefit plan