Hosting Support - Website Security Product Analyst

Location Details: EMEA, Remote - Romania or Serbia

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Shifts: We offer 24/7 support over 3 shifts.  Your shift will be Set.  

The Website Security Support Analyst plays a key role in providing support to our website security customers. The Website Security analysts perform different aspects of the incident response lifecycle, which may include the following but not limited to: 

Activating Website Security, Monitoring and Backup services.

Troubleshoot and resolve problems surrounding activation and use of the services.

Provide malware prevention recommendations including Bypass Prevention, DDOS and XSS attacks. 

Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way while supporting our Monitoring, Firewall, and Backup products.

What you'll get to do...

• Provide World Class Support via email using ticketing system to the Website Security Customers
• Set up the Website Application Firewall WAF, Website Monitoring and Backup services.  
• Test the site availability after support interaction to assess possible configuration issues and attempt to repair them.
• Provide recommendations how to prevent malware issues in the future including password change, removal of local & old backups from the local environment, update software and others.
• Monitor slack communication channels and handle issues and answer questions brought to our attention by our Partners, and urgent issues escalated by our Sales/Marketing teams.
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Your experience should include...

• General understanding of security principles and use good security practices in general;
• Linux experience – CLI and cPanel;
• Experience with Apache, NGINX and other web servers; Ability to effectively read and parse server logs.
• Proficiency in DNS configuration is required to set up and maintain Website Application Firewall.

You might also have...

• PHP and Shell scripting/automation.
• A get it done right attitude because customer experience matters.
• High standards and want to make a difference with your work.
• Organizational skills that allow you to prioritize and plan work activities by using time efficiently.
• Open source and community participation and contributions a plus

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.   

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to us.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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