Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach - voice, chat, email, and social media.
We are considered as an exciting, fun, friendly and fast paced place to work. Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging, and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.
Now our team is looking for someone passionate about the hospitality and hotel industry speaking both Albanian and English. You would be a great fit if you enjoy communicating with clients and making their dreams come true by booking rooms and making reservations. If this sounds like you, consider applying for our open position of:
Reservations agent – Albanian and English language
Responsibilities:
- Communication in Albanian and English language with customers
- Making reservations for 5-star hotels in Serbia and in Montenegro
- Effectively responding to customer requests by phone, email and/or chat
- Placing outbound calls to follow up with existing customers
- Providing product and service information
- Entering reservations and data in company’s software
- Other duties as assigned
Qualifications:
- Excellent knowledge of English and Albanian languages
- Effective interpersonal and communication skills with customers
- Sales and customer service orientation
- Effective problem-solving and decision-making skills
- Enthusiastic, self-motivated and able to work with minimal supervision
- PC literacy
Other benefits:
- Dedicated training
- Fun team-building activities, parties and humanitarian activities
- Full-time employment
- Stimulating compensation
- Possibility of long-term employment after the project ends
*Please note only resumes submitted in English and with relevant experience will be taken into consideration.
Contact Service d.o.o.
Dobrodošli u Contact Service! Mi smo BPO (Business Process Outsourcing) kompanija koja pruža usluge korisničke podrške na različitim kanalima. Za sebe kažemo da smo tim entuzijasta koji primenjuje svoja znanja i veštine u procesima koji se odnose na Customer Service/Help Desk/Social Media & Content/Back Office/Data entry. Naši klijenti posluju u regionu, Sjedinjenim Američkim Državama i Evropi. Jedna smo od najmlađih kompanija u okviru Roaming Grupacije unutar koje posluje više od 20 kompanija…
Više o poslodavcu