Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.
M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
The Software Support Engineer works in partnership with clients, identifying product bugs, advising them on how to use product technology, and changing configuration setups to meet their business objectives or overcome problems.
If you have technical knowledge, a customer-oriented mindset, and are ready to provide quick but quality solutions to satisfy customer's needs, take a closer look at the main responsibilities of this position:
Delight customers by providing world-class technical support
Enhance customer service by dealing with all incidents professionally
Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues, etc.
Reproduce customer issues and test fixes within the company's lab
Debug code to isolate issues
Collaborate with other departments like Engineering, Professional Services, Sales, etc. to get the issue fixed and delivered to the customer promptly (within SLA)
Follow the company's incident management process to track issues until closure
Provide proactive updates to customers and other stakeholders until issue closure
Keep incident lifecycle and status updated via bug tracking tool until closure
Capture analysis and research so that it can be used as a knowledge article by other team members
Manage multiple issues of differing stages of investigation and priority by understanding business impact and the sense of urgency required
Escalate issues to management in case of roadblocks in resolution
Bachelor of Science or Master of Science degree in a discipline related to product technology - usually electrical, mechanical, computer engineering, or computer science
Good communication skills, both written and verbal
Decision-making, and problem-solving skills
Ability to multi-task, be focused, and be a self-starter
Tact, diplomacy, and proactivity
Analytical skills
Technical qualifications:
Knowledge of Web Applications
Java technologies and relational databases
Customer support experience
Knowledge of Tomcat, Webservices SOAP / REST
A broad understanding of technology – both infrastructure and application
What you will get from us:
Hybrid model of work, 9 am to 5 pm shifts
Work in a large, international team
Work in modernly equipped offices located in the heart of the business center in New Belgrade
Advancement opportunities/Career development
Possibility of conversion to a contract with a client with all of the benefits included
If you want to try yourself in the new role, apply with your CV in English and join us!
Only shortlisted candidates will be contacted. Good luck!
Konkurs je istekao.
M Plus Serbia
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina. Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?
Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.