To support our growing international business, we are looking for a passionate and results-oriented Software Support Engineer to join our dynamic team!
Fiscal Solutions is an international IT company that provides our own product - a Cloud-based software solution for fiscalization, highly acclaimed and recognized as one of the best in the market. We also offer consultant services regarding fiscalization laws and regulations in 27 countries worldwide.
Our customers are top Tier 1 retailers such as Prada, Desigual, Hugo Boss, Deichman, Metro Cash & Carry, Jysk, and Ikea, as well as POS software vendors from all over the world.
The company has over 60 employees in several departments including Development, Sales, Legal, Field & Repair, Marketing, Help Desk, Administration, etc.
Qualifications:
- Windows administration knowledge
- Strong database knowledge (MS SQL)
- Proficiency in working with IT equipment
- Computer networking knowledge
- Proficient verbal and communication skills in English
Not required, but highly valued skills:
- Talent for organization and creativity
- Meticulous and systematic sense
- Proactive, solution-oriented approach
- Self-motivated person and a challenge addict
- Able to work well alone, but also within a team
Job description:
- Monitoring and analyzing daily operations through a central application
- Reception and analysis of problems reported by email or phone
- Opening tickets and further management of the incident
- Investigation of possible reasons for reported problems
- Communication with the maintenance team to report and get a solution
- Providing solutions to problems by phone, email, or remote access to clients if allowed
- Licensing and delivery management
- Regular reporting
- Analysis of the recorded incidents and undertaking all needed steps for resolution
- Lead direct customer meetings
- Remote installations of hotfixes and/or patches produced by the maintenance team
- Remote installation of new versions
- Integration support
- General data management
- Writing documentation for different processes and regular reporting
Our benefits?
- Private health insurance
- Work/life balance - hybrid work model with flexible working hours
- 21 days holiday + day off on 20 March (International Day of Happiness)
- Free lunch every Monday
- Team building events - annual major team building event + mini team building activities twice a year
- Office perks - free parking, arcade games...
- Learning and development through FS Academy
- Internal career paths for individuals who want to develop within their team or to move to a different position within the company.
To meet us and our company values better, feel free to listen to the podcast of one of the owners of the company: Riba smrdi od glave • A podcast on Anchor
Thank you for applying!
Fiscal solutions doo
Fiscal Solutions is an international IT company with its own product - Cloud-based software solution for fiscalization, highly acclaimed and recognized as one of the best in the market. We also offer consultant services regarding fiscalization laws and regulations in 27 countries worldwide. Our customers are top Tier 1 retailers such as Prada, Desigual, Hugo Boss, Deichman, Metro Cash & Carry, Jysk, and Ikea, as well as POS software vendors from all over the world. The company has over…