Konkurs je istekao.

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Don't miss this opportunity to become our: 

Technical Account Engineer

Position in Belgrade

Essential Functions:  

Customer Support

  • First line of enquiry and customer interaction between customers/potential customers and TeleSign by email, phone, develop forums, etc.
  • Provide useful and complete responses so care is effective and efficient
  • Learn, apply, and articulate TeleSign’s products, services, and operational technology
  • Drive increased customer satisfaction by exceeding expectations

Alerting and Communication – Internal and External

  • Escalate issues to internal teams when needed (Business Operations, IT Operations, Product Management, Knowledge Engineering, Development)
  • Work closely with Service Quality Engineers – understand their role and responsibilities and be able to share their responsibilities when required
  • Monitor customers’ traffic via internal tools, proactively notify customers if an anomaly is detected

Technical Knowledge and Documentation

  • Maintain and expand technical knowledge across TeleSign products and services, tools, and processes
  • Contribute to technical documentation and processes to help work efficiently across Support Organization
  • Use and develop basic programming skills and SQL knowledge

Essential Requirements:

  • Minimum high school education (preferably in Computer science or IT related field)
  • Proficiency in English language (written and spoken)
  • Strong customer care skills
  • Strong knowledge of Network Architecture and Carriers’ ecosystem
  • Readiness for shift work
  • Excellent problem solving and analytical skills
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Interest in innovative technology or software industry a plus
  • Ability to use or learn Microsoft Office, Salesforce CRM, Ticketing Systems such as Jira and Zendesk, Company Internal Confluence and Chat systems
  • Positive attitude and results-driven motivation
  • Flexibility and ability to make things happen

We are offering:

  • Good compensation - Competitive € salary plus benefits package
  • Development opportunities
  • Challenging but also friendly working environment

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 24.11.2017.


Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

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TeleSign d.o.o.

The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around ... Pogledaj više.

Iskustva zaposlenih

In life I am always seeking for adventure, diversity and challenge! That’s why I choose TeleSign!


  • Career Development Opportunities
  • Trainings & Conferences
  • Employee Referral Program
  • premium Medical Insurance Package
  • Casual Workplace Environment - Cantina, Gaming room, Exceptional View Terrace
  • Food and Beverages
  • Team Building
  • Achievers Club
  • Sport Activities
  • Additional Perks - Free Parking, Vending Machine, Massage at work, Beer Friday, Wednesdays Team Breakfast, Movie nights and much more..
Više o ovoj kompaniji

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.