The Global Support Officer (ERP/Logistics)
Međunarodni komitet Crvenog krsta
Adrese mesta rada
- Beograd, Tresnjinog cveta 1
29.05.2024.
The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC's mission and its activities visit www.icrc.org.
The Global Support Officer will be a member of the unit Supply Chain Support & Projects, in charge of developing and supporting ICRC's logistics division's information systems, knowledge management, and learning & development.
S/he will be in charge of providing 3rd-level support to users of the ERP JD Edwards, delivering solutions to software problems such as defects in functionalities, and analyzing/proposing/delivering change requests. The Global Support Officer will work in a team as a part of the support structure based at ICRC Belgrade Shared Services Center (BSSC).
The ICRC Belgrade Shared Services Centre (BSSC) is looking for a suitable candidate for the position:
The Global Support Officer (ERP/Logistics)
(Location Belgrade)
MAIN TASKS
- Reviews, analyzes, and evaluates business and user needs and issues, as well as identifies the root cause of issues.
- Provides 3rd-level ERP functional support, mainly in the areas of Warehouse, Transportation, and IMPEX (Import/Export) processes. Analyzes and resolves tickets escalated by 2nd level support.
- As member of the Product Team, works closely with Business Process Owners in defining functional gaps, proposing process improvements, and working on the optimization of the logistics processes. Defines functional specifications for development and implementation solutions.
- Advises BPO’s and SME’s on the best usage of the system and proposes new procedures or procedural changes.
- Liaises with JD Edwards technical experts to complete specifications as well as with Finance and ICT 3rd-level support and coordinates the work of the development teams.
- Perform in-depth analysis of ERP background processes and data integrity violations.
- Is responsible for test case preparation and execution as well as for coordination of User Acceptance Tests.
- Contributes to the production of the project documentation and in the production of the user support documentation.
- Maintains and adjusts system setup, parameters, and options.
RELATIONSHIP
- Internally, interacts with logistics second-level support staff, ICT third-level support staff, business analysts and staff in the Manila Shared Services Centre.
- Externally, interacts with JD Edwards financial consultants.
REQUIRED PROFILE
- Economics, Business or Technical Sciences background.
- Minimum 5 years’ experience in using ERP system (JD Edwards as an asset) and minimum 2 years’ experience in ERP implementation and/or support function, along with experience in 2nd /3rd line support.
- Definition of functional specifications.
- Very good analytical skills along with the ability to convert business problems into IT solutions and advanced problem-solving skills.
- Experience in supply chain management, Warehouse Management and/or Transport Management is an asset.
- Excellent command of English is a must, French is an asset.
- Excellent communication skills, both verbal and written.
- Advanced MS Excel skills, SQL is an asset.
- Proven history of continuous education and drive to increase skill set.
- Well organized with the ability to handle multiple tasks and prioritize.
- Team player, but eager to take initiative and take ownership.
ADDITIONAL INFORMATION
- Type of role: Global Support Officer (800745)
- Working rate: 100%
- Location: BSSC (Tresnjinog cveta 1, Belgrade)
- Job level: C1
- Length of assignment: Open-ended
- Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
- Application deadline: 29.05.2024.
WHAT WE OFFER
- Work and progressive professional development in an exciting international environment
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Stimulating benefits package
If you are interested in this position, please send us your CV and Motivation letter in English.
Only shortlisted candidates will be contacted.
Medjunarodni komitet Crvenog krsta
The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works worldwide to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC’s mission and its activities visit www.icrc.org. The ICRC has been working in this part of Europe since the early 1990s. The organization strives to respond to the needs remaining from armed conflicts in the region. In particular, it seeks to…