Virtual Monitoring Agent

Company Overview:

Since 2011, Birdseye Security Solutions has been on a mission to reduce crime across North America. In order to make the biggest impact, Birdseye’s tenacious team has focused on reducing Cargo Theft which attributes to a huge slice of the overall crime statistics pie. We have a strong track record delivering security solutions to aid in this $50 billion/year problem by focusing on operational effectiveness and safeguarding of people and assets. The Birdseye System combines professionally trained staff with the latest A.I.security surveillance technology. Birdseye offers highly customized end-to-end remote security guard services, safety & compliance oversight/control and business analytics tools. Birdseye employs over 350 professionals globally and is headquartered in Toronto Canada.

About the Opportunity:

If you would like to get a glimpse of what the world will look like in 10 years, join our team today. As one of Canada's fastest-growing companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. We are looking for positive individuals that can thrive in a fast-paced environment as our company continues to grow at 50% every single year. Quick thinkers with proven track records would find Birdseye a great fit. Our fast-growing customer base from various industries will expose you to a wide range of experiences.

Responsibilities 

• Control cameras microphone speakers, door, printers and other documents installed across North America
• Verbally communicate with people you see on your computer screen using two-way communication tools
• Communicate with customers and related parties via phone and email
• Perform administrative task as per customer request
• Manage customers staff actions and report events to their management
• Collect |big| data and compile reports pertaining to operations
• Ensure the smooth running of day to day operations in large facilities
• Produce reports and other communications as needed
• Perform other ad hoc duties as requested
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Requirements 

• High school degree, University degree is an asset
• English speaking and writing proficiency
• Excellent understanding of customer service
• Experience with Microsoft Office Suite products, including good Excel skills
• Excellent interpersonal oral and written communication skills
• CCTV and/or security background is an asset
• Computer and IT background is an asset
• Ability to work morning, day and night shift
• A positive disposition
• Capability to work from an office in Belgrade - not a remote position
• Spanish speaking and writing proficiency is an asset

We offer

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events (football, carting, parties, company hangouts, etc.)
• Annual Performance reviews and quarterly bonuses
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool, darts and foosball