Client Service Specialist / Worldwide Dispatch / Chauffeured Transportation (Limo Experience Required)
United Private Car Inc – Boston, MA
United Private Car is a worldwide chauffeured transportation company committed to providing world-class ground transportation. As an innovative and award-winning industry leader, we focus on details, consistency, and professionalism. By focusing more on client satisfaction and less on the volume of bookings, we achieve a level of service that is unmatched for our discerning client base.
Our Client Services Specialist serves as the initial point of contact. We seek an outgoing and upbeat professional who enjoys working as a team. The position requires the input of data both quickly and accurately while meeting the company's turnaround goals. The Client Services Specialist will also answer a high volume of calls from industry professionals and clients. The position requires prioritizing and responding to a high number of emails daily. This position also entails the ability to resolve any issues that may arise. Applicants must also assist with dispatching when needed.
Candidates MUST possess the following qualities:
- Outgoing/friendly personality
- Ability to work under pressure
- Ability to prioritize when volume is at its peak
- Ability to work both individually and as part of a team
- Excellent communication skills, both oral and written
- Must possess sense of urgency and high energy level
- Must be able to edit and correct reservations daily
- Great attention to detail is imperative
- Working knowledge of Office 365
- Proven excellent phone etiquette required
- Impeccable organizational skills are imperative
- Some dispatching required
- Excellent customer service/people skills are a must
- Proven track record of providing quality customer service
- 2-5 years of industry experience required