Service Desk Associate - German language

M Plus Serbia d.o.o.

Beograd | Hibrid

20.12.2024.

10 izvršilaca ugovor puno radno vreme 1. i 2. smena online intervju za posao

WE'RE HIRING!

Service Desk Associate - German language

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are looking for new colleagues in the position of Service Desk Associate who will be responsible for monitoring, logging, and escalating incidents. If communicating with both customers and our engineers on the field to make sure problems are resolved and customer satisfaction is assured seems appealing to you, take a closer look at the main duties of this position: Comprehensive ATM management and software support for banks, financial customers with Incident Management Services Incident identification, logging, categorization, prioritization, Initial diagnosis, escalation as necessary, resolution, and closure Communication with the user community throughout the life of the incident Communication with other service management processes Change management and problem management Service asset and configuration management Service level management and communication with IT service Creating different types of reports on request Reference: tt9Bjogs0W1pxnYIDBUZk_zsMWmByEO3sju4TBJG_68. Additional information: Service working hours (7 am - 7pm) Hybrid model of work What we expect from you: Fluency in German Work experience in the area of Customer Service or administration is preferred Analytical and troubleshooting skills Strong team orientation Sense of responsibility and good organizational skills Readiness to work with an international team Strong communication skills What you will get from us: Opportunity to develop skills through organized training Work in a large, international team Work in modernly equipped offices located in the heart of the business centre in New Belgrade Advancement opportunities/Career development Possibility of conversion to a contract with a client with all of the benefits included If you want to give yourself a try in the new role, apply with your CV in English and join us! Only shortlisted candidates will be contacted. Good luck!

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

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Iskustva zaposlenih

"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
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Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje

Additional information:

What we expect from you:

What you will get from us: