Technical Consultant

The Technical Consultant is a service-minded individual with solid technical expertise in charge of implementing and configuring cloud contact center solution for our clients. In this role you will configure and maintain Buzzeasy cloud contact center solution within the context of client delivery projects. This is a technical customer-facing role focused on helping businesses adopt our products. You will also engage with the development team to resolve more complex issues and provide customer feedback.

The ideal candidate is likely to have an analytical and detailed approach with the ability to translate customer business requirements into technical designs.

This position will lead to a deeper understanding of cloud contact center solution and excellent knowledge of our product suite. The ideal candidate should be highly self-motivated and driven to want to provide the best service possible to our customers and partners.

Main responsibilities:

• Work with a project manager, other implementation engineers, and a technical lead in an agile team to take responsibility for the full delivery lifecycle of Buzzeasy cloud contact center solution from the presales analysis phase to the handover to customer support teams.
• Analysis of business processes, user requirements, functional requirements and technical requirements of a cloud contact center project
• Translation of business user requirements into unambiguous technical specifications which are agreed with user and fulfil technical requirements
• Define functional and technical solutions to solve complex client requirements;
• Produce the relevant technical or user documentation for a system
• Participate in meetings with stakeholders: users, project managers, etc.
• Assist project managers in estimating and sizing work;
• Produce regular or ad hoc activity reports and updated planning for future activities
• Provide demonstrations and training to internal and external stakeholders;
• Proactively improve processes to promote better quality and safer deployments;
• On-call availability for the infrastructure and tools we support
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What we expect from you:

• 2-3 years of experience as Technical Consultant
• 2-3 years of experience as a Supervisor in a contact center
• Fluent in English
• A customer-first mindset; responsible attitudes towards testing, outcomes, user experience, and ownership
• Keen to learn latest cloud technologies and a self-teaching approach
• Organized and focused on building, delivering results, and communicating across teams.
• Ability to work collaboratively and efficiently, manage a variety of stakeholders at all levels in multi-cultural environment.
• Understanding of the SIP-Protocol and surrounding technologies/protocols like RTP, TLS, experience in installing, configuration, managing SBC’s is an advantage.
• Experience with Azure cloud services provider is an advantage

What you will get from us:

• Office work
• Daily shift (9 am – 5 pm, Monday to Friday)
• Work in an international team
• Private health insurance
• Benefit package available to all our employees (free day and a gift for birthday, discounts with our partners from different industries...)l
• Advancement opportunities

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!