Key responsibilities:
- Lead a team of Workforce Specialists and Experts in daily and long-term activities
- Be responsible for process execution:
- Analytics and reporting on Customer Care results and trends
- Real-time monitoring of channels’ performance and broadcasting process
- Front line staff capacity planning
- Identify and lead initiatives and projects for improving customer experience, performance gaps and/or operational efficiency in the Customer Care
- Improve and optimize team`s working processes, procedures, Customer Care systems and tools
- Follow Individual and team performance on set KPIs achievement and act accordingly
- Collaborate with stakeholders within Customer Care and other relevant departments
- Demonstrate Leadership attitudes in everyday work
- Bring fresh ideas and proactive attitude
For the good start you will need:
- University degree or Higher Education Diploma
- Fluent in English
- Excellent knowledge of Excel and MS Office
- Experience in mobile services is preferable
- Knowledge WFM applications and Customer Care environment is an advantage
- Results oriented, high problem-solving ability with excellent communicational skills
You will enjoy:
- Working in comfortable and functionally equipped working space
- Attractive salary package including vacation allowance
- Flexible working hours with the option of working remotely
- 25 days off per year
- Private health insurance and paid yearly medical check up
- Recreation or health program
- Company phone and number with unlimited internet
- Friendly and dynamic team who will support you from the beginning
- Highly competent and collaborative environment
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST