Key responsibilities:
- Lead a team of Workforce Specialists and Experts in daily and long-term activities
- Be responsible for process execution:
- Analytics and reporting on Customer Care results and trends
- Real-time monitoring of channels’ performance and broadcasting process
- Front line staff capacity planning
- Identify and lead initiatives and projects for improving customer experience, performance gaps and/or operational efficiency in the Customer Care
- Improve and optimize team`s working processes, procedures, Customer Care systems and tools
- Follow Individual and team performance on set KPIs achievement and act accordingly
- Collaborate with stakeholders within Customer Care and other relevant departments
- Demonstrate Leadership attitudes in everyday work
- Bring fresh ideas and proactive attitude
For the good start you will need:
- University degree or Higher Education Diploma
- Fluent in English
- Excellent knowledge of Excel and MS Office
- Experience in mobile services is preferable
- Knowledge WFM applications and Customer Care environment is an advantage
- Results oriented, high problem-solving ability with excellent communicational skills
You will enjoy:
- Working in comfortable and functionally equipped working space
- Attractive salary package including vacation allowance
- Flexible working hours with the option of working remotely
- 25 days off per year
- Private health insurance and paid yearly medical check up
- Recreation or health program
- Company phone and number with unlimited internet
- Friendly and dynamic team who will support you from the beginning
- Highly competent and collaborative environment
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost