Key responsibilities:
- Lead a team of Workforce Specialists and Experts in daily and long-term activities
- Be responsible for process execution:
- Analytics and reporting on Customer Care results and trends
- Real-time monitoring of channels’ performance and broadcasting process
- Front line staff capacity planning
- Identify and lead initiatives and projects for improving customer experience, performance gaps and/or operational efficiency in the Customer Care
- Improve and optimize team`s working processes, procedures, Customer Care systems and tools
- Follow Individual and team performance on set KPIs achievement and act accordingly
- Collaborate with stakeholders within Customer Care and other relevant departments
- Demonstrate Leadership attitudes in everyday work
- Bring fresh ideas and proactive attitude
For the good start you will need:
- University degree or Higher Education Diploma
- Fluent in English
- Excellent knowledge of Excel and MS Office
- Experience in mobile services is preferable
- Knowledge WFM applications and Customer Care environment is an advantage
- Results oriented, high problem-solving ability with excellent communicational skills
You will enjoy:
- Working in comfortable and functionally equipped working space
- Attractive salary package including vacation allowance
- Flexible working hours with the option of working remotely
- 25 days off per year
- Private health insurance and paid yearly medical check up
- Recreation or health program
- Company phone and number with unlimited internet
- Friendly and dynamic team who will support you from the beginning
- Highly competent and collaborative environment
Telenor d.o.o.
Telenor Srbija deo je PPF grupe i na tržištu mobilne telefonije prisutan je od 2006. godine. Za to vreme, razvio se kao inovativna i uspešna kompanija sa vrhunskim, premium brendom koji se ističe na tržištu. Kao lider u zadovoljstvu korisnika, ima bogatu ponudu digitalnih usluga, telefona i dodataka na preko 140 prodajnih mesta u celoj zemlji. Prema priznanju P3, Telenor je najbolja mreža u Srbiji koja pokriva celokupno stanovništvo 4G signalom, dok 4G signal pokriva više od 450 gradova. Kompanija ... Saznajte više
Iskustva zaposlenih
"U Telenor sam stigao kao praktikant u IT službi 2016. godine kad me je drugarica koje je već bila na praksi nagovorila da se prijavim.
Nisam znao šta da očekujem s obzirom da sam i dalje bio na osnovnim ... " Pročitajte celo iskustvo
Beneficije
- REKREACIJA (FITPASS/KOČOVIĆ AKADEMIJA/KARTING)
- PRIVATNO ZDRAVSTVENO OSIGURANJE (SISTEMATSKI PREGLED)
- 25 DANA GODIŠNJEG ODMORA
- FLEKSIBILNO RADNO VREME
- ATRAKTIVNA ZARADA I BONUS SISTEM
- TARIFNI PAKET SA NEOGRANIČENIM INTERNETOM
- BENEFICIRANI TARIFNI PAKET ZA ČLANOVE PORODICE
- 1GB INTERNETA U ROMINGU SVAKOG MESECA
- INTERNI PROGRAMI OBUKE I RAZVOJA KARIJERE
- REFFERAL PROGRAM
- PROGRAM ZDRAVLJA/FIZIKALNA TERAPIJA
