Konkurs je istekao.

Acting Workforce Management and Reporting Team Leader

Telenor d.o.o.

Beograd

22.05.2020.

ugovor puno radno vreme online intervju za posao

Key responsibilities:

  • Lead a team of Workforce Specialists and Experts in daily and long-term activities
  • Be responsible for process execution:
    • Analytics and reporting on Customer Care results and trends
    • Real-time monitoring of channels’ performance and broadcasting process
    • Front line staff capacity planning
  • Identify and lead initiatives and projects for improving customer experience, performance gaps and/or operational efficiency in the Customer Care
  • Improve and optimize team`s working processes, procedures, Customer Care systems and tools
  • Follow Individual and team performance on set KPIs achievement and act accordingly
  • Collaborate with stakeholders within Customer Care and other relevant departments
  • Demonstrate Leadership attitudes in everyday work
  • Bring fresh ideas and proactive attitude

For the good start you will need:

  • University degree or Higher Education Diploma 
  • Fluent in English
  • Excellent knowledge of Excel and MS Office
  • Experience in mobile services is preferable
  • Knowledge WFM applications and Customer Care environment is an advantage
  • Results oriented, high problem-solving ability with excellent communicational skills

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • Attractive salary package including vacation allowance
  • Flexible working hours with the option of working remotely
  • 25 days off per year
  • Private health insurance and paid yearly medical check up
  • Recreation or health program
  • Company phone and number with unlimited internet
  • Friendly and dynamic team who will support you from the beginning
  • Highly competent and collaborative environment 
    VRH poslodavac - TOP20
    Konkurs je istekao.
    Upoznajte poslodavca Yettel d.o.o.

    Yettel d.o.o.

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    Iskustva zaposlenih

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    Beneficije

    • Edukacija, profesionalni razvoj
    • Wellness
    • Sport i rekreacija
    • Dobrovoljno zdravstveno osiguranje
    • Dodatni slobodni dani
    • Fleksibilno radno vreme
    • Nagrade, bonusi, pokloni
    • Obezbeđena oprema za rad
    • Porodica i roditeljstvo
    • Obuke, konferencije
    • Hrana i piće
    • Otkup opreme
    • Rad od kuće
    • Društvena odgovornost

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