Administrative Coordinator

We are seeking a detail-oriented and proactive Administrative Coordinator to join our Merchant Accounts team. The ideal candidate will play a key role in supporting our merchant services operations by providing confidential and executive level administrative assistance to both the Senior Executive and to Clients/Merchants.

Responsibilities:

1. Merchant Account Management:

• Prepare, coordinate, acquire and manage online merchant accounts.
• Gather necessary documentation and ensure compliance with KYC and other regulatory requirements.
• Process merchant applications, updates, accurately and in a timely manner.
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2. Documentation and Recordkeeping:

• Maintain organized and up-to-date records of merchant account information, documentation, and correspondence.
• Prepare and distribute reports, statements, and other documents related to merchant accounts as needed.
• Ensure confidentiality and security of sensitive merchant data and information.

3. Communication and Coordination:

• Serve as a primary point of contact for merchant inquiries, providing exceptional customer service and support.
• Liaising with merchant account clients and other external parties.
• Coordinate communication between internal departments (e.g. accounting, billing stats, customer support etc.) and merchants to facilitate smooth account management and resolution of issues.
• Working time adapted to client time zone: remotely from 10am-6pm

4. Administrative Support:

• Provide general administrative support to the Merchant Accounts team.
• Perform additional administrative tasks and special projects as assigned by management.

Requirements and skills:

• 3+ years previous administrative experience supporting Senior Executives.
• Strong attention to detail, aptitude with numbers, decision making and problem-solving skills.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Ability to multitask, prioritize tasks effectively, and work efficiently in a fast-paced environment.
• Strong administrative skillset (e.g. filling out detailed applications).
• Ability to consistently produce high quality work within deadlines.
• Highly organized and detailed oriented.
• Accustomed to a fast-paced environment and constantly shifting priorities.
• Proactive, efficient and able to maintain a high degree of confidentiality at all times.
• Proven ability to work in a team environment and provide excellent customer service to internal and external customers.
• Knowledge of computer software: Microsoft 360 (Word & Excel) and Jira.
• Fluent English verbal and written communication skills are a must.

Our Benefits:

• Remote work
• Private health insurance
• FitPass 
• Company Equipment
• Team-building and sports activities

If you think that you are the right candidate for this position, freely and without any obligation, send a CV, so we could be acquainted with your experience.

For all applications confidentiality is guaranteed and data obtained will be stored exclusively for use within our company and will NOT be shared with third parties!

Apply for this position by sending your application and CV electronically.