After Sales Executive

SUBARU SERBIA JOB OPPORTUNITY

Job Title: After Sales Executive – Subaru Importer (Serbia)

Location: Belgrade, Serbia

Reports to: Managing Director / Network Manager

After-Sales Executive

Subaru SCG d.o.o. is recruiting an After-Sales Executive to join our operations in Belgrade, Serbia. 

The brand & the company

Subaru is an international organization that operates in the automotive sector. Subaru cars are often acknowledged for their outstanding overall driving performances, safety excellence and innovative technology. Subaru SCG d.o.o. which is the importer of Subaru for Serbia and for Montenegro, has been in business for 20 years and has navigated its way through the evolution of the car market in Serbia!  Subaru employees are well-respected and acknowledged. 

The owner of Subaru SCG d.o.o. is N.C. Kattamis (Serbia Montenegro) Ltd., is a company registered in Cyprus, carrying the heritage of working with Subaru Corporation, rooting back to 1966.  Being a family business of small size, it supports a more hands on and independent way of working.

·         We aim in long term, loyal occupation (minimum 5 years) as the position is vital and investment will be made on expertise

·         We aim in growing turnover while monitoring, maintaining and expanding the network while working on quality at the highest standards

The Position/ Role

The After Sales Executive will play a central role in developing and managing Subaru’s after sales operations in Serbia. This is not a retail role, but a strategic and operational position within the importer organization, requiring a high level of independence in the workplace, due to the small company size. The successful candidate will oversee dealer network readiness, provide training, ensure compliance with Subaru global standards, manage spare parts ordering and invoicing, and drive initiatives that strengthen customer satisfaction and brand loyalty.

Key Responsibilities

            •           Dealer Network Readiness & Trainings

            •           Monitor and assess dealer after sales operations to ensure compliance with Subaru’s standards.

            •           Deliver technical and non-technical training to dealer staff.

            •           Obtain manufacturer certifications by completing required exams and cascade knowledge to the dealer network.

            •           Conduct dealer audits and readiness evaluations to maintain consistent service quality.

            •           Spare Parts & Logistics

            •           Manage ordering, forecasting, and stock levels of spare parts to ensure timely availability.

            •           Create retail and wholesale price list of spare parts 

            •           Oversee parts invoicing, pricing policies, and order fulfilment with accuracy and efficiency.

            •           Coordinate distribution to the dealer network, minimizing vehicle downtime.

            •           Campaigns & Warranty matters

            •           Organize and monitor manufacturer campaigns, recalls, and service actions.

            •           Ensure warranty processes are executed in line with Subaru policies and support dealers with complex technical cases.

            •           Develop and implement a local after sales strategy to raise operational standards and customer satisfaction.

            •           Track KPIs, analyse customer feedback, and guide dealers toward performance improvement.

            •           Align importer strategy with Subaru’s regional and global objectives.

            •           Promote long-term customer retention through consistent service quality and brand representation.

            •           Handle and manage all matters related to homologation of vehicles and spare parts

            •            Study about the competition and competitiveness of the Subaru After-sales overall in the market

            •            Communicate with Suppliers, Dealers, Governmental and other key interest groups to support the After Sales operations of the Distributor.

            •            To have a professional manner in all contacts and act with “corporate Intelligence”

Qualifications & Requirements

            •           Bachelor’s degree in Automotive Engineering or related discipline.

            •           At least 5 years’ experience in after sales or service management, preferably within an automotive importer or OEM environment.

            •           Strong technical and operational understanding of service, spare parts, and warranty processes.

            •           Experience with invoicing and administrative procedures.

            •           Demonstrated ability to train and coach dealer staff.

            •           Self-driven, highly organized, and comfortable working independently in a lean organizational structure.

            •           Fluent in Serbian and English, both written and spoken.

            •           Ability and willingness to travel within Serbia and abroad for training.

            •           Must successfully pass and maintain manufacturer certification programs.

            •           Contractual requirement: minimum 5 years obligation of continuous employment.

What We Offer

            •           A strategic and impactful role representing Subaru in Serbia.

            •           Direct responsibility and autonomy within a small, dynamic team.

            •           International training and development through Subaru’s certification programs.

            •           Competitive compensation and benefits package.

            •           Long-term career stability secured by a MINIMUM 5-year contractual employment agreement leading up to indefinite employment.