Allyant is the world's first comprehensive accessibility solutions company. Our brand represents the combination of three globally recognized accessibility solutions companies, including T-Base Communications, CommonLook and Accessible360. Our sole focus as a single entity is making accessibility simple, seamless, and efficient for organizations – ensuring equitable access to information for people with disabilities.
At Allyant, we believe every organization’s journey toward equitable access should be simple and seamless through solutions that eliminate the worry, stress and uncertainty often associated with accessibility.
The Role:
In this position you will help ensure clients are successful in their goal to become digitally accessible for all. As the primary point of contact for Allyant clients, you will work both strategically and tactically with them to meet short-term milestones and long-term objectives. You will be at the core of our day-to-day operations collaborating with our services team and advocating for the client needs. You will leverage your account management, project management and resource planning skills.
This is a contract role and requires willingness to work within Allyant’s core working hours of 8am - 4pm CST (North America).
Responsibilities:
As the Client relationship lead, you will embody the following:
Account Management
- Drive the retention of our valued customers throughout their accessibility journey.
- Empathize with customers and care about solving their problems.
- Collaborate with the internal services team to determine best solutions for client needs.
- Have the ability to manage the challenges of balancing multiple client accounts and their challenges and objectives, while providing excellent proactive client service in a growing and changing environment.
- Have the ability to work with many client and internal team members.
- Drive contract renewals and identify opportunities to upsell Allyant services.
- Track renewal rates and related factors to better understand how our service can be improved for better retention.
- Understand and communicate customer trends that could positively or negatively impact Allyant’s business
Project management/Resource Management
- Oversee translation of SOW/proposals into project plans / action items and that data is correctly entered into Allyant systems for the project
- Understand the client processes and guide the client to a project plan incorporating the Allyant milestones.
- Understand key technical concepts, conduct remediation support calls with the client and partner with the internal services team to drive strategies for completion.
- Collaborate closely with the Resource Manager to schedule resource needs and revise as client timing/priorities shift.
- Monitor project estimates versus actuals to determine whether change orders or other actions are necessary.
- Provide guidance for the internal services team on priorities.
Qualifications & Skills:
- AA or Bachelor’s degree (achieved or in progress) or equivalent demonstrated work experience
- Demonstrated Project Management experience along with 2-5 years of Client Relationship Management experience
- Experience working in a technical setting, specifically in web and/or mobile development
- Excellent Time Management skills - Ability to multi-task and manage multiple projects/initiatives at once
- Strong problem solving skills
- Ability to work independently as well as contribute successfully within a fast-paced team environment
- Ability to work with remote team members
- Exceptional written and verbal communication in English, and the confidence to communicate with clients in North America on phone or video calls.
- Access to stable internet and computer equipment.
- Comfortable with the use of computers and office automation products such as Microsoft Word, Excel, Adobe Acrobat, SalesForce.
- Willingness to work within Allyant core working hours of 9am - 5pm CST (North America).
To Apply:
If you are interested in this position please send your CV electronically. PLEASE DO NOT include your photo, date of birth or marital status!