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Analyst Level 1




55.000 - 65.000 RSD (mesečna plata) ugovor puno radno vreme

Career growth opportunity for a customer support analyst with strong technical, analytical, problem-solving, consultative, and presentation skills.

Essential Functions:

  • Deliver service and support to end-users using and operating automated call distribution phone software.
  • Proactively monitor and respond to events, error conditions and threshold events in network monitoring system and processing events.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. 
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. 
  • Diagnose technical hardware / software issues. 
  • Follow standard processes and procedures. 
  • Identify and escalate priority issues per Client specifications. 
  • Redirect problems to appropriate resource. 
  • Accurately process and record call transactions using a computer and designated tracking software. 
  • Organize ideas and communicate oral messages appropriate to listeners and situations. 
  • Follow up and make scheduled callbacks to customers where necessary. 
  • Stay current with system information, changes and updates.

JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications: 

  • Excellent written and oral English skills
  • Proficient working knowledge of Microsoft Suite (MS Work, Excel etc), Adobe PDF and other basic business productivity software 
  • Understanding of IT system fundamentals and system management tasks. 
  • Basic knowledge of networking principles and operating systems.
  • Ability to open tickets with underlying carriers and vendors, pushing and escalating for a solution, owning something until completion.
  • Ability to clearly document and articulate technical issues in English. 
  • Ability to handle multiple concurrent issues and remain calm under high pressure situations. 
  • Must be reliable and dependable, self-motivated and demonstrate a willingness to learn. 
  • Ability to work closely with peers and other teams. 
  • Working Schedule: Monday to Friday, 5 PM-2AM Belgrade time.

Considered a Plus:

  • 2+ years industry experience in 24 x 7 Network Operation Center.  
  • Bachelor Degree in Computer Science/ Information System or other related fields

Candidate's profile:

  • Great organizational and interpersonal skills;
  • Someone who is flexible and proactive;
  • Willingness to learn;
  • Innovative attitude, stress resistant, team player, flexible

What we offer:

  • Working in healthy, knowledgeable, young and fast-growing team
  • Constant opportunity to learn, improve and advance in your job
  • Work from home with full company provided equipment

We will only review CVs sent on English.


    • Srbija, Beograd, Miljana Miljanica 10
    Više o poslodavcu

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