We have open position for
ANALYTIC CRM EXPERT
Belgrade
If you like and know how to play with data, we invite you to join us on the best playground which includes:
- Large data lake with different sources opening great possibilities for those ones interested in data science area
- Possibility for constant learning and personal development with support from Credit Agricole Group – exchange of experiences, news and tools from the dynamic markets from all countries in which CA is present.
- Working with great IT team – ready to share knowledge and follow up new solutions and trends
- Support and help from all members in CRM team development
Main responsibilities:
- Design of data model and flows in cross-functional work with IT to ensure adequate and reliable data for CRM selections and reporting. Data mapping and testing
- Defining, implementation and monitoring of statistical models and scorings (Commercial appetence, Attrition, Contact and Offers, etc.) in order to predict client behavior and significant life moments
- Integration of CRM system with different communication channels (upgrade of existing and new)
- Create solutions for complete UX on all available channels including: data flows, solutions for testing of selections, templates, personalization and feedback from channels on client reaction.
- Creation of Multi-Channel and Multi-Wave campaigns in order to improve data quality
- Propose and realize solutions for Reports development and automation
- Alignment of processes and data structure with GDPR
- Support and training for team members
Experience
- Minimum 3 years in same or similar jobs
Skills
- Technical, analytical and financial knowledge and skills,
- CRM system (IBM Campaign–Unica preferably),
- SQL advance,
- MS Power BI,
- MS Office (Access, Excel proficiency),
- MS Visio basics,
- SAS,
- Ability for teamwork,
- Leadership,
- Excellent knowledge of English language,
- Bachelor’s degree preferred.
Deadline for applications: 05.07.2019.
Konkurs je istekao.
Credit Agricole Srbija
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