Nexi Group is Europe's PayTech company which comes from a powerful strategic merger and integration of Nexi, Nets and SIA, which are among the biggest European players in digital payments with scale, capabilities and proximity to provide the simplest, fastest and safest payment solutions to People, Businesses and Financial Institutions, operating in high-growth, attractive European markets and technologically advanced areas with presence in more than 25 countries.
ATM OPERATION SPECIALIST
Albanian language
Belgrade
Responsibilities:
- Support for Company Owned ATM Network
- Handles vendor related calls and other requests coming from Direct Clients which are related to Acquiring & Corporate Products
- Act as a back-up for Issuing Contact Center when necessary or as a 1st line call support if specific language requires are in place
- Analyze inspection data, conduct trends analysis and identify root causes of trends. Solve and/or make recommendations to implement changes to correct problems.
- Assist with special projects in its area
- Conduct inspections, prepare required documentation, and interpret basic analytical data.
- Contributes to the improvement of existing procedures and drawing new ones in case of need
- Ensuring Quality Monitoring of individuals to meet department SLA’s and KPI’s.
- May provide inputs for training need.
- May coordinate the rollout of client-specific procedures within the service center.
Job Requirements:
- High school diploma or equivalent experience
- Knowledge of banking & association rules and regulations
- Fluent in Albanian and English
- Very good knowledge of Microsoft tools
- Ability to read, write, type, complete basic arithmetic, and multi task
- Customer service and research skills required
- Verbal Communication and Phone Skills
NEXI RS d.o.o.
Nexi Group is Europe's PayTech company which comes from a powerful strategic merger and integration of Nexi, Nets and SIA, which are among the biggest European players in digital payments with scale, capabilities and proximity to provide the simplest, fastest and safest payment solutions to People, Businesses and Financial Institutions, operating in high-growth, attractive European markets and technologically advanced areas with presence in more than 25 countries.