B2C Inbound Channel Area Manager

Key responsibilites:

• Setting and meeting performance targets for speed, efficiency, service, sales and quality within respected area
• Lead and deliver continual improvement and development, trough business as usual tasks, projects and change requests
• Drive process automation and optimization of the recourses
• Developing productivity-driven teams where targets are understood and consistently delivered
• Improving customer satisfaction, loyalty and quality management, ensuring delivery of a differentiated and superior customer experience
• Reviewing market trends and customer needs, reporting on effectiveness of campaigns, various requests and incidents
• Create Voice of Customers and regulary report to key stake-holders
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For a good start, you will need:

• University degree
• Fluent in English
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Strong coaching, leadership skills and presentation skills
• Knowledge/Experience in the Telecommunications industry/ Contact Center environments/Social Media/ Sales
• Strategic thinker and responsibility taker

You will enjoy:

• Working in a dynamic and friendly environment which allows you to grow and develop
• Flexible working hours with the possibility of working remotely
• 25 days off per year
• Competitive salary and participation in bonus reward system
• Private health insurance and paid yearly regular medical check-up
• Mobile phone with unlimited internet and Family Telenor tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities

Our selection process involves checking references and previous work experience. Please provide your reference in your CV.

We hope to meet you soon!