Konkurs je istekao.

B2C Inbound Channel Area Manager

Telenor d.o.o.

Beograd

19.01.2022.

ugovor puno radno vreme

Key responsibilites:

  • Setting and meeting performance targets for speed, efficiency, service, sales and quality within respected area
  • Lead and deliver continual improvement and development, trough business as usual tasks, projects and change requests
  • Drive process automation and optimization of the recourses
  • Developing productivity-driven teams where targets are understood and consistently delivered
  • Improving customer satisfaction, loyalty and quality management, ensuring delivery of a differentiated and superior customer experience
  • Reviewing market trends and customer needs, reporting on effectiveness of campaigns, various requests and incidents
  • Create Voice of Customers and regulary report to key stake-holders

For a good start, you will need:

  • University degree
  • Fluent in English
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Strong coaching, leadership skills and presentation skills
  • Knowledge/Experience in the Telecommunications industry/ Contact Center environments/Social Media/ Sales
  • Strategic thinker and responsibility taker

You will enjoy:

  • Working in a dynamic and friendly environment which allows you to grow and develop
  • Flexible working hours with the possibility of working remotely
  • 25 days off per year
  • Competitive salary and participation in bonus reward system
  • Private health insurance and paid yearly regular medical check-up
  • Mobile phone with unlimited internet and Family Telenor tariff package
  • Recreation or health program
  • In-house training and development programs
  • Career development opportunities

Our selection process involves checking references and previous work experience. Please provide your reference in your CV.

We hope to meet you soon!

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    Konkurs je istekao.
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    Yettel d.o.o.

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    Beneficije

    • Edukacija, profesionalni razvoj
    • Wellness
    • Sport i rekreacija
    • Dobrovoljno zdravstveno osiguranje
    • Dodatni slobodni dani
    • Fleksibilno radno vreme
    • Nagrade, bonusi, pokloni
    • Obezbeđena oprema za rad
    • Porodica i roditeljstvo
    • Obuke, konferencije
    • Hrana i piće
    • Otkup opreme
    • Rad od kuće
    • Društvena odgovornost

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