Key responsibilites:
- Setting and meeting performance targets for speed, efficiency, service, sales and quality within respected area
- Lead and deliver continual improvement and development, trough business as usual tasks, projects and change requests
- Drive process automation and optimization of the recourses
- Developing productivity-driven teams where targets are understood and consistently delivered
- Improving customer satisfaction, loyalty and quality management, ensuring delivery of a differentiated and superior customer experience
- Reviewing market trends and customer needs, reporting on effectiveness of campaigns, various requests and incidents
- Create Voice of Customers and regulary report to key stake-holders
For a good start, you will need:
- University degree
- Fluent in English
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Strong coaching, leadership skills and presentation skills
- Knowledge/Experience in the Telecommunications industry/ Contact Center environments/Social Media/ Sales
- Strategic thinker and responsibility taker
You will enjoy:
- Working in a dynamic and friendly environment which allows you to grow and develop
- Flexible working hours with the possibility of working remotely
- 25 days off per year
- Competitive salary and participation in bonus reward system
- Private health insurance and paid yearly regular medical check-up
- Mobile phone with unlimited internet and Family Telenor tariff package
- Recreation or health program
- In-house training and development programs
- Career development opportunities
Our selection process involves checking references and previous work experience. Please provide your reference in your CV.
We hope to meet you soon!
Telenor Srbija deo je PPF grupe i na tržištu mobilne telefonije prisutan je od 2006. godine. Za to vreme, razvio se kao inovativna i uspešna kompanija sa vrhunskim, premium brendom koji se ističe na tržištu. Kao lider u zadovoljstvu korisnika, ima bogatu ponudu digitalnih usluga, telefona i dodataka na preko 140 prodajnih mesta u celoj zemlji. Prema priznanju Umlaut, Telenor je najbolja mreža u Srbiji koja pokriva celokupno stanovništvo 4G signalom, dok 4G signal pokriva više od 450 gradova. Kompanija ... Saznajte više
Iskustva zaposlenih
"U kompaniju sam došla još 1995. godine kada sam u tadašnjem Mobtelu dobila posao preko Omladinske zadruge da pakujem račune svega par dana mesečno. Ubrzo sam dobila preporuku da se javim na konkurs ... " Pročitajte celo iskustvo
Beneficije
- HRANA I PIĆE
- WELLNESS
- KOMPANIJSKI POPUSTI
- ZABAVNI SADRŽAJ
- EDUKACIJA, PROFESIONALNI RAZVOJ
- OBUKE, KONFERENCIJE
- PORODICA I RODITELJSTVO
- OBEZBEĐENA OPREMA ZA RAD
- NAGRADE, BONUSI, POKLONI
- FLEKSIBILNO RADNO VREME
- DODATNI SLOBODNI DANI
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- SPORT I REKREACIJA
