Key responsibilites:
- Setting and meeting performance targets for speed, efficiency, service, sales and quality within respected area
- Lead and deliver continual improvement and development, trough business as usual tasks, projects and change requests
- Drive process automation and optimization of the recourses
- Developing productivity-driven teams where targets are understood and consistently delivered
- Improving customer satisfaction, loyalty and quality management, ensuring delivery of a differentiated and superior customer experience
- Reviewing market trends and customer needs, reporting on effectiveness of campaigns, various requests and incidents
- Create Voice of Customers and regulary report to key stake-holders
For a good start, you will need:
- University degree
- Fluent in English
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Strong coaching, leadership skills and presentation skills
- Knowledge/Experience in the Telecommunications industry/ Contact Center environments/Social Media/ Sales
- Strategic thinker and responsibility taker
You will enjoy:
- Working in a dynamic and friendly environment which allows you to grow and develop
- Flexible working hours with the possibility of working remotely
- 25 days off per year
- Competitive salary and participation in bonus reward system
- Private health insurance and paid yearly regular medical check-up
- Mobile phone with unlimited internet and Family Telenor tariff package
- Recreation or health program
- In-house training and development programs
- Career development opportunities
Our selection process involves checking references and previous work experience. Please provide your reference in your CV.
We hope to meet you soon!
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST