Key responsibilites:
- Setting and meeting performance targets for speed, efficiency, service, sales and quality within respected area
- Lead and deliver continual improvement and development, trough business as usual tasks, projects and change requests
- Drive process automation and optimization of the recourses
- Developing productivity-driven teams where targets are understood and consistently delivered
- Improving customer satisfaction, loyalty and quality management, ensuring delivery of a differentiated and superior customer experience
- Reviewing market trends and customer needs, reporting on effectiveness of campaigns, various requests and incidents
- Create Voice of Customers and regulary report to key stake-holders
For a good start, you will need:
- University degree
- Fluent in English
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Strong coaching, leadership skills and presentation skills
- Knowledge/Experience in the Telecommunications industry/ Contact Center environments/Social Media/ Sales
- Strategic thinker and responsibility taker
You will enjoy:
- Working in a dynamic and friendly environment which allows you to grow and develop
- Flexible working hours with the possibility of working remotely
- 25 days off per year
- Competitive salary and participation in bonus reward system
- Private health insurance and paid yearly regular medical check-up
- Mobile phone with unlimited internet and Family Telenor tariff package
- Recreation or health program
- In-house training and development programs
- Career development opportunities
Our selection process involves checking references and previous work experience. Please provide your reference in your CV.
We hope to meet you soon!
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost