Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Oglas za posao je sačuvan...

Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?

Konkurs je istekao.

logo_22121

Back Office Executive

Belgrade

We are looking for a Back office Executive to assist our customers with technical problems when using our services.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Gather customer feedback and share with other departments related to the issue
  • Managing 3rd party security audits and associated findings
  • Appropriate handling and management of security incidents, problems and changes
  • Conducting risk assessments and assure all key supplier risk activities
  • Provide appropriate reporting and management information
  • Supporting effective information security awareness to the organisation
  • Familiar with GDPR law,  and with rules and regulations of Financial Regulatory body 
  • Excellent knowledge of Excel and MC package

Requirements

  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Excellent networking skills
  • Ability to work, interact and communicate with other team members and other departments
  • Integrity and professional ethics
  • Superb interpersonal skills, including the ability to quickly build trust with customers
  • Previous experience on Financial Market would be an advantage

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • A mentor and a manager to help you develop a technical skill set in a dynamic environment, with additional training programs to help you advance on this journey
  • Friendly and dynamic team who will support you from the beginning, 
  • Creative team buildings, happy hours and  many different special bonuses

Deadline for applications: 13.02.2020.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.