Job Title: Back-office agent
Location: Belgrade, Bulevar despota Stefana 115
Job Summary: We are seeking a highly motivated and skilled Back-office agent to join our team. The ideal candidate will be responsible for monitoring, management and reporting on the payments department.
Candidate will be responsible to handle all the payment inflow and outflow of our brands.
This role requires a combination of analytical skills, attention to detail, accuracy, and teamwork.
Key Responsibilities:
- Data entry and Data checking.
- Information update.
- Reconciliation and correction of data entries.
- Communication with other teams linked with Payment sector.
- Business develop contribution.
- Providing users with information about services and procedures.
- Updating information about users and their problems.
- Monitoring and resolving reported problems in accordance with internal standards and procedures.
- Providing feedback to management on identified issues, suggestions for improvement, and trends in customer inquiries.
- Preparation of regular reports on the performance and effectiveness of support.
Qualifications:
- High school diploma or equivalent.
- Good knowledge of MS Office and ability to quickly pick up different software’s and tools.
- Fluent English, both spoken and written.
- Ability to work independently and as part of a team.
- Very strong analytical thinking and problem-solving skills.
- Strong organizational and time-management skills.
- Attention to detail with a focus on accuracy.
- Ability to manage workload, whilst working quickly and precisely under pressure.
Preferred Qualifications:
- Previous experience in customer service or support roles in iGaming industry.
- Understanding of data analysis and reporting.
- IT Certifications.
Key Competencies:
- Analytical Thinking: Ability to analyze data and identify trends to improve processes.
- Problem-Solving: Capable of addressing challenges proactively and effectively.
- Communication Skills: Clear and concise communication with colleagues and managers.
- Team Collaboration: Strong interpersonal skills to work effectively with various teams.
- Adaptability: Willingness to adjust to changing priorities and work demands.
Working Conditions:
- Shift work:
- Daily shifts:
- 07:00 -15:00
- 15:00 – 23:00
- Night shift: 23:00 – 07:00
- Work schedule: 5 working days, 2 days off (weekends are working days)
- A very good and multicultural work environment.
- Spacious and modern office.
Z Omni Serve Marketing
Thank you for your interest in our company! Constant learning, new technologies, motivated colleagues, striving for excellence, dynamic environment is what describe us best. Working with us is challenging due to our company's goal to help businesses grow through its specialized team. Here with us you can be autonomous and you do not have to be afraid of micromanagement because we love to encourage our employees. We develop and support our clients with creative technology solutions. But also, we…