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Business Analyst (Process and Test)

Međunarodni komitet Crvenog krsta



ugovor puno radno vreme dostupno osobama sa invaliditetom online intervju za posao

The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org

The Business Analyst (Process & Test) will be part of the Process & Test Centre of Excellence that the Customer Experience Unit is establishing.  In this regard, the BA will support the Customer Experience Unit in Geneva and focus particularly on documentation of Business Processes and Test Cases within the scope of projects. Furthermore, the Business Analyst (Process & Test) is expected to act as a Business Analyst on Feasibility Studies and small Projects.

The Belgrade Shared Services Center is looking for a suitable candidate to fill the following position: Business Analyst (Process & Test)

 (Location Belgrade)



Domain subject-matter expert

  • Gains an in-depth understanding of ICRC business processes, data models and supporting ICT architecture
  • Is capable of proactively proposing improvements to the supporting Information Systems as well as suggesting process improvements through business process analysis
  • Maintains a business knowledge base through process documentation, securing ICT business knowledge as well as works closely with the Enterprise Architecture team, contributing to the overall EA strategy and documentation
  • Is capable to support the project team on quality assurance regarding the solution delivery (test management)

Business Analysis

  • Works with the business stakeholders (typically up to 15 stakeholders) to challenge and define the scope of the project via business process analysis using appropriate elicitation and technical documentation to ensure full Business and ICT understanding
  • Documents and manages functional and non-functional requirements, by running brainstorming sessions, interviews, workshops and other requirements gathering techniques as appropriate
  • Translates the requirements into detailed specifications in the form of user stories and acceptance criteria, as well as analyses, re-uses or updates data concepts
  • Creates and manages traceability matrixes that allow all requirements to be traced from business demand through to testing, defect management and delivery
  • Ensures change requests are identified, documented and included in the project management process
  • Reviews and contributes to solution design and user support documentation
  • Works with agile/scrum methodologies and acts as a Product Owner (Proxy), if necessary
  • Adhere to ICRC Business Analysis practice, tools and methods; and actively support in continuous improvement.

Functional Testing and Training and Deployment

  • Contributes to the definition of the overall testing strategy as well as documents and executes functional test cases
  • Adhere to ICRC Test Management practice, tools and methods; and actively support in developing it.
  • Performs defect management, liaising with development teams and suppliers, as well as facilitates business acceptance and solution validation through UAT with the Business teams
  • Supports the handover and training of both ICT and Business users (Operations handover)
  • Trains the Deployment team support them in the industrialization of the deployments


  • University degree in computer sciences, information technology, economics or equivalent along with a minimum of 3 years experiences in Business Analysis, along with the experience in process and test documentation, end experience in test execution
  • Strong analytical and organizational skills; thorough and precise
  • Capacity to quickly understand multiple new concepts in parallel and identify impacts on the existing Information System
  • Proactive and results-oriented with a strong ability to prioritize
  • Excellent oral and written communication skills in English
  • Proven capacity to work in an international environment (English speaking teams) and multi-location teams
  • Excellent communication and listening skills to capture the information required – adept at collecting, synthesizing, interpreting, and summarizing data
  • Ability to translate complex questions into practical strategies and to present information clearly and concisely along with excellent presentation skills
  • Sense of initiative and ability to critically examine issues and find constructive solutions, and drive change forward
  • Understanding of BPMN (Business Process Modelling Notation)


  • Business analysis certification (e.g. CCBA, CBAP) or other suitable professional certification
  • Experience in working in an Enterprise Architecture tool
  • Experience in test tools and test automation
  • Knowledge of the French language


  • Work and progressive professional development in an exciting international environment
  • An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
  • Stimulating benefits package

If you are interested in this position, please send us your CV and Motivation letter exclusively in English.

Only shortlisted candidates will be contacted.

    Medjunarodni komitet Crvenog krsta

    • Srbija, Beograd, Vladimira Popovica 38
    • PIB: 102474882
    • Matični broj: 17744968
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