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Business Contact center Team Leader

Belgrade

Key responsibilities:

  • Responsible for the management and development of the high competent team dedicated to deliver superior customer service and experience
  • Handling the process of performance and team development
  • Lead, monitor and motivate agents to successfully deliver all tasks and targets on daily and monthly bases
  • Provide new ideas and ways for improving existing working processes
  • Implementation of defined activities aimed at securing optimum channel operational efficiency and profitability
  • Assists management team and stakeholders related to key channel activities
  • Create an inspiring team environment with an open communication culture

For the good start you will need:

  • Minimum High school diploma, preferred bachelor’s degree 
  • Fluent in English
  • Excellent communication and presentation skills
  • Leadership skills and excellent organizational capabilities
  • Proficient with MS Office
  • Experience in Telecommunication and Customer Care department is an advantage

You will enjoy:

  • Working in a dynamic and friendly environment which allows you to grow and develop
  • Competitive benefits and great working conditions
  • Private health insurance and paid yearly regular medical check-up
  • Mobile phone with unlimited internet
  • Recreation or health program
  • Career development opportunities

Please, apply by 29.02.2020.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Telenor d.o.o.


Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj,…

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