Business Contact center Team Leader

Belgrade

Key responsibilities:

• Responsible for the management and development of the high competent team dedicated to deliver superior customer service and experience
• Handling the process of performance and team development
• Lead, monitor and motivate agents to successfully deliver all tasks and targets on daily and monthly bases
• Provide new ideas and ways for improving existing working processes
• Implementation of defined activities aimed at securing optimum channel operational efficiency and profitability
• Assists management team and stakeholders related to key channel activities
• Create an inspiring team environment with an open communication culture
• Reference: YhOS4CREAZ4FXOo1dJSOMT1gozlBKvhOFDqieQjt-MVawpU6UF1HIMKN_Pml74A9

For the good start you will need:

• Minimum High school diploma, preferred bachelor’s degree 
• Fluent in English
• Excellent communication and presentation skills
• Leadership skills and excellent organizational capabilities
• Proficient with MS Office
• Experience in Telecommunication and Customer Care department is an advantage

You will enjoy:

• Working in a dynamic and friendly environment which allows you to grow and develop
• Competitive benefits and great working conditions
• Private health insurance and paid yearly regular medical check-up
• Mobile phone with unlimited internet
• Recreation or health program
• Career development opportunities

Please, apply by {date}