Business Operations Analyst - Italian language

M Plus Serbia d.o.o.

Beograd

27.02.2025.

ugovor puno radno vreme 1. smena online intervju za posao

WE'RE HIRING!

Business Operations Analyst - Italian language

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are looking for a new Business Operations Analyst - Italian language to join our team. If you're proud of your organizational and interpersonal skills, and communication in Italian comes easily to you, take a closer look at the main duties: Perform out-of-scope billing process, including review and analysis of weekly Closed Call reports, entitlement, and installation billing reports Conduct audit reviews of closed work orders by region Analyze and identify missed T&M billing opportunities, determine correct billing information, and ensure work is billed using T&M billing guides and closed call work order data. Submit billing scripts through SOM WFT for completion, and resubmit with an explanation if billing opportunities are identified Review and analyze weekly entitlement reports and Not on File (NOF) transactions Understand and support the monthly financial outlook process Apply research, information gathering, and analytical skills to track, monitor, and maintain data, identifying trends in the data Participate in BU reviews to identify process and system gaps in the service order management area Create reports for local management, keeping them updated on billed, voided, and rejected transactions Reference: VYZHg1xoUFDeac4qKxjM8D6Fx1SlfawgXCiRLOC8tfE. What we expect from you: Fluency in Italian, both spoken and written Intermediate knowledge of English language Solid working knowledge of Windows OS Knowledge of Excel and the Power BI application is desirable A problem-solving mindset with an eye for detail Strong analytical skills What you will get from us: Daily shift, 9 am - 5 pm, Monday - Friday Structured training program Office work The chance to work in a vibrant, international team Modern office spaces in the heart of New Belgrade’s business district This is a temporary engagement opportunity covering maternity leave, with a duration of up to 2 years If you want to give yourself a try in the new role, apply with your CV in English and join us! Note: Only shortlisted candidates will be contacted. Best of luck!

Konkurs je istekao.

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

Više o poslodavcu

Iskustva zaposlenih

"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo

Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje

What we expect from you:

What you will get from us: