About Us
Founded in 2013, we are a leading outsourcing company partnering with clients across the USA to deliver top-tier business solutions.
With over 400 employees, we collaborate with Limolabs LLC, our globally recognized brand, to help clients meet their staffing needs through a personalized and strategic approach.
Our mission is to provide businesses with affordable, high-quality, and adaptable outsourcing solutions that enhance operational efficiency, enabling them to focus on their core strengths and achieve long-term growth.
The Operations Team plays a pivotal role as the bridge between employees and clients, ensuring seamless communication, efficient workflows, and optimal performance.
Overview of the Role
This position reports directly to the Operations Director and is essential in maintaining smooth collaboration between clients and employees in our outsourcing environment.
The ideal candidate should have experience in a contact center environment, preferably in team leadership or performance management. Strong communication and organizational skills are key to success in this role.
This role requires close coordination with both clients and agents, ensuring that performance expectations are met and exceeded.
If you're a proactive problem solver with a keen eye for detail, we’d love to hear from you!
Key Responsibilities
- Act as a bridge between employees and clients, ensuring effective communication and quick problem resolution.
- Oversee performance management, track agent progress, and provide regular feedback to employees and clients.
- Facilitate one-on-one and team meetings to discuss performance, set goals, and provide guidance.
- Manage scheduling, shift coordination, and sick leave to ensure adequate staffing coverage at all times.
- Support training and onboarding for new employees, ensuring a smooth integration into the team.
- Prepare and present performance reports and client feedback summaries.
- Collaborate with HR, Administration, and Team Leaders to drive efficiency and business success.
Your Skills & Expertise
- Experience in a call center environment, preferably in a team leader or supervisory role.
- Strong communication skills with the ability to provide clear and constructive feedback.
- Excellent organizational and time management abilities.
- Ability to handle internal conflicts professionally and efficiently.
- Experience in employee relations and workforce coordination.
- Flexibility to work in a shift-based environment and collaborate across different time zones.
- Proficiency in English (both written and spoken).
Nice to Have
- Previous experience in operational roles within an outsourcing company.
- Familiarity with US business culture and client expectations.
- Bachelor’s degree in business, communications, or a related field.
What We Offer
- Opportunity to work with international clients and expand your global experience.
- A dynamic and collaborative work environment that fosters growth.
- A supportive company culture that values teamwork and innovation.
- Flexible start time between 10 AM and 12 PM.
How to Apply?
If you are ready for a fast-paced role where your expertise can make an impact, send us your resume in English.
We look forward to reviewing your application and exploring how you can be a valuable part of our team!
GLOBALKOM D.O.O. BEOGRAD
Globalkom is an outsourcing company founded in 2013. Together with Limolabs LLC, our globally recognized brand (www.limolabs.com), we help our clients fulfill their staffing needs with a personalized and attentive approach. Our mission is to empower businesses with cost-effective, high-quality, and flexible outsourcing solutions that enhance their operational efficiency, allowing them to focus on their core competencies and achieve sustainable growth. By fostering a connected culture among…