Trizma Smart Sourcing is the leading Business Process Technology Outsourcing company in Serbia. Trizma is serving over 40 clients around the clock in 14 major international languages and operating through our cost and energy efficient state of art service locations. In cohesive partnerships with our clients Trizma is a leader in providing innovative solutions, continually utilizing the latest available technologies combined with the professionally trained associates. Our mission is to work closely with our clients in order to discover, develop and deliver services based on transparency and trust.

To discover more about significant costs reduction through our customized service and exceptional service quality visit www.trizma.com

Starting cooperation with a globally recognized multinational company, Trizma is looking to hire high language skilled candidates to provide quality support to different global markets, on the following position:

CISCO SPECIALIST – ENGLISH LANGUAGE

Position in Belgrade

Position: CISCO SPECIALIST – ENGLISH LANGUAGE
Company: Client
Department: CCC
Location: Belgrade
Valid till: until fulfilled

Position Summary & Key Areas of Responsibility:

Remote pro- and re-active management of complex network infrastructures. Do day to day activities on the internal infrastructure for the hardware and software to secure the availability of the Customer infrastructure.

• Monitor the notification and ticket queue screens
• React on 1st level incoming notifications
• Handle incoming tickets
• Software application support
• Network (management) support
• System and OS support
• Perform the daily housekeeping tasks (EOD procedures etc)
• Answer incoming phone (support request) calls
• Engage 2nd line for unsolvable incidents
• Update instructions and request process changes is required
• Update Knowledge article database
• Kick-off Management notification/escalation process
• Carry out hand-over procedures to next shift
• Keep increasing knowledge
• Reference: GgyTKsNlEn3kY33UgCOpPhALJL3FedYJFWHx_YuiSS4.

Candidate profile and qualifications:

• Fluently in speaking and writing of English language
• Networking Techniques (minimum CCNA Voice or CCNP Voice)
• Troubleshooting skills capability
• Innovative attitude, stress resistant, team player, flexible
• Need to work a 7 x 24 shift environment
• Good level of self-study willingness
• Independent worker, Logical thinker

Trizma is offering:

• Long term employment opportunity for best performing candidates
  
• Performing services for a multinational company
  
• Dynamic and responsible position
  
• Chance for a professional and personal development
  
• Advancement opportunity
  
• Paid training

If you are confident that you are the right candidate for this challenging position, please send your CV in English.