Client Success Agent

DATA CONTACT CENTER is an international client success and support services company, which is looking for thier next agents to join the growing team. An opportunity to join a young and fast growing company.

Our agents handle clients via email, chat and phone to ensure a high quality service experience with high level of human touch. The team answers and asisst customers during the on-borading process as well as replying to any inquiries such as billing, user interface, technical questions.

Working hours of agents team are full time from 9AM - 17PM 7 days a week (5 shifts a week per agent). The initial probation period is 30-90 days.

Responsibilities:

• To guide and help new clients during the on boarding process.
• Coordinate and manage the resolution of support tickets by collaborating with and coordinating our Technical, Financial and Compliance teams to ensure fast resolutions.
• Collaborate with other teams as the “voice of the customer”, driving issue resolution and gathering feedback to improve the product and services.
• Manage documentation processes and procedures.
• Identify shortcomings and propose solutions.
• Reference: 8pXOo26M4TmCkXYOtJ5-1zd86ouxLSqcBrKjyFnjPwQM5mkwTXEOqmC1daSxlkSm

Requirements:

• High level of written and verbal communication skills in English - MUST
• Strong interpersonal skills and team spirit
• Being proactive and self- motivated
• A positive "can do" attitude!

Benefits:

• We work in small, highly effective teams, and every person is vital to the success of the company.
• We believe that a great place to work is where we're surrounded by self-managed people who consistently do good work and positively inspire us.
• Competitive salary and other benefit.
• Space to learn continuously and choose the tools and equipment for your job.